Channel Solutions Engineer -- Nationals

About the role

The Channel Solutions Engineer plays a pivotal role in driving Logitech’s growth through its Value Added Reseller (VAR) and Solutions Integration (SI) channel community. They work closely with the Channel Account Team, Sales Teams, and key Channel Partners to align advanced technology solutions with business impact and empower partners to become experts on Logitech’s offerings.

Responsibilities

• Develop and share best practices, technical insights, and strategic enablement materials, including white papers and blog posts.
• Showcase Logitech’s solutions through immersive partner engagement initiatives, such as workshops, user groups, and events.
• Convey complex solutions to both senior management and technical teams within partner organizations.
• Foster strong technical partnerships, guiding channel partners toward secure, cost-effective, and reliable solutions tailored for diverse environments.
• Equip channel partners with deep, actionable knowledge of Logitech’s video collaboration solutions through comprehensive training sessions, interactive product demonstrations, and targeted technical presentations.
• Collaborate with channel partners to assess end-user needs and co-create customized video collaboration solutions, ensuring solutions meet specific requirements and add unique value.
• Partner with channel teams in the pre-sales phase to address technical questions, provide answers to potential objections, and ensure they have the insights needed to convert interest into sales.
• Drive success by providing partners with robust enablement resources, including competitive analyses, case studies, sales collateral, and go-to-market strategies, enabling them to position and sell video collaboration solutions and personal workspaces with confidence.
• Actively identify, recruit, and onboard new channel partners while nurturing and deepening relationships with existing ones, leading engagement strategies that foster long-term growth, unlock new opportunities, and drive revenue within the channel ecosystem.
• Serve as the strategic liaison between partners and product teams, translating customer insights and market intelligence into actionable feedback that informs product development and strategy.
• Guide partners in aligning with industry standards and trends, especially in specialized sectors like healthcare, education, and government, to ensure compliance and leverage innovation as a strategic advantage.
• Participate in training sessions and obtain certifications for new and existing products to remain an expert on the solutions you support and provide informed advice to channel partners.
• Collaborate with channel and marketing teams to develop and refine sales strategies tailored to the video collaboration market, identifying target sectors, understanding competitive landscapes, and customizing sales approaches.
• Take a consultative approach to creating and updating technical documentation, such as product manuals and troubleshooting guides, serving as valuable resources for training and partner support.
• Analyze sales data, partner performance, and market trends to produce reports that inform business decisions, identifying growth areas, potential challenges, and opportunities for partner support improvement.
• Gather and convey partner and customer feedback to the product development team, contributing to product prioritization and improvements.
• Work closely with internal teams (product development, marketing, customer support) to align on company goals, share knowledge, and ensure cohesive strategies across departments.
• Continuously review and refine processes related to partner management, sales operations, and technical support to boost efficiency, reduce response times, and improve partner and customer satisfaction.
• Stay informed on industry trends, new technologies, and competitor activities, analyzing their impact on the business and adapting strategies as necessary.
• Lead or participate in knowledge-sharing sessions within the organization to keep all teams updated on the latest product features, sales tactics, and market insights.

Requirements

Skills and Expertise:

• Product and Industry Knowledge: Deep expertise in AV and integration technologies, including video collaboration hardware (cameras, microphones, displays) and software (video conferencing platforms, collaboration tools), with knowledge of industry trends and the role of USB and AV devices in modern workspaces.
• Technical Proficiency: Advanced AV integration and IT networking skills, including experience with IT networks, cloud services, and foundational cybersecurity, ensuring seamless deployment and troubleshooting of solutions across diverse environments.
• Sales Engineering and Business Strategy: Extensive experience in Sales Engineering, AV, or IT roles, using AV and IT technologies to create scalable, innovative solutions that support Logitech’s evolving customer value propositions.
• Collaboration and Influence: Proven success in cross-functional roles, building strong relationships across internal teams and with enterprise customers. Expertise with enterprise platforms, especially Microsoft Teams, Zoom, and Google Workspace, with a solid foundation in networking, security, and AV collaboration architectures.
• Culture and Passion: Dedicated to contributing to a collaborative team environment that fosters communication, connection, and culture-building through Logitech’s collaboration solutions.

Key Competencies Aligned with Logitech's Values:

• Effective Communication: Exceptional skills in simplifying complex technical information for non-technical audiences and fostering open, trusting relationships with partners.
• Problem-Solving and Innovation: Critical thinker with a proactive approach to troubleshooting, continuously seeking to improve.
• Adaptability and Resilience: Flexible and grounded, thriving amid changes in technology and remaining authentic in approach.
• Collaborative Teamwork and Leadership: Strong team player, balancing collaboration with a willingness to challenge ideas for the best outcomes.
• Decisiveness and Ownership: Takes initiative, follows through on commitments, and fosters a culture of action and results.

Qualifications

• Industry Certifications: Recognized certifications in networking, video technologies, or related fields (e.g., AVIXA, CompTIA Network+, Cisco, Microsoft).
• Experience with sales methodologies, technical sales, and partner management is advantageous.

Benefits

Logitech offers a range of benefits including Medical Coverage, Dental Coverage, Vision Coverage, Traditional and Roth 401(k) Plans, Flexible Spending Accounts, Employee Share Purchase Plan (ESPP), Basic and Additional Life Insurance, Disability Coverage, Adoption and Surrogacy Assistance, Tuition Reimbursement Plans, Commuter Benefits, Paid Time Off, Paid Holidays, Bereavement Leave, and Paid Parental Leave. Additionally, Logitech provides Wellness Programs, Health Savings Account Plans, access to Expert Medical Opinions, Identity Theft Protection, Breast Milk Delivery to Nursing Mothers on Business Travel, and more.