Channel Sales Operations Leader

Remote – US based candidates only, no visa sponsorship available.

About the role

This role will lead operational priorities where safety, quality, compliance, and execution discipline are central to success. You will collaborate with field leadership, support functions, and cross-functional stakeholders to improve accountability, service delivery, and operational consistency. The position offers the opportunity to influence operational scale, customer outcomes, and organizational performance within a Business Services environment.

Responsibilities

• Lead and develop a channel operations team for partner lifecycle management
• Manage the end-to-end onboarding process for authorized channel partners
• Administer partner tiering and certification framework and monitor compliance
• Oversee partner training and enablement operations to ensure knowledge retention
• Execute offboarding processes in coordination with Legal and Compliance
• Maintain accurate partner records in CRM and provide reporting support
• Establish and enforce channel governance policies and procedures

Requirements

• Bachelor’s degree in engineering, Business, or related field; MBA preferred
• 8+ years in channel operations or commercial operations support in the electrical/power/energy sector
• Strong experience in building and scaling channel operations infrastructure
• Expertise in partner lifecycle processes, including onboarding and certification
• Excellent communication skills for cross-functional coordination
• Proficiency in Salesforce CRM and analytics tools
• Knowledge of commercial terms and compliance frameworks relevant to indirect sales channels

Benefits

• Medical, dental, vision, and prescription drug coverage
• Access to Health Coach and 24/7 nurse-based resources
• 401(k) retirement savings plan with company matching contributions
• Tuition assistance and adoption assistance
• Paid parental leave and disability benefits
• Life insurance and 12 paid holidays
• Permissive time off program

Pay

$128,400 – $213,900 annually