Channel Partner Sales Engineer

About the role

The Sales Engineer II collaborates with various teams to support and close strategic opportunities sourced through Sparklight’s partner community. This role acts as a technical subject-matter expert, simplifying complex solutions, identifying customer requirements, and positioning Sparklight competitively.

Responsibilities

• Provide advanced Sales Engineering support for mid-sized and moderately complex customer accounts.
• Partner cross-functionally with Sales, Product, Customer Support, and Project Management to drive solution adoption and customer satisfaction.
• Participate in partner and customer discovery calls to assess technical requirements and business goals.
• Serve as a trusted technical advisor throughout the sales cycle.
• Create timely and accurate technical configurations and solution designs for proposals and sales quotes.
• Conduct live and remote product demonstrations, clearly communicating Sparklight’s competitive advantages.
• Maintain and monitor product performance, escalating significant technical issues as needed.
• Identify upsell opportunities based on customer requirements and solution gaps.
• Train sales representatives on product functionality, enhancements, and new offerings.
• Represent Sparklight at partner meetings, industry events, conferences, and trade shows.
• Build strong technical credibility and trusted relationships within the partner community.
• Support and strengthen strategic partnerships with Technology Services Brokers (TSBs) and other channel organizations.

Qualifications

• 3+ years in a technical role within the telecom or Information Technology industries.
• Experience with enterprise architectures and solution design (e.g., LAN/WAN/WLAN, SD-WAN, MPLS, BGP, DNS, VPN, UCaaS, SIP, trunking, etc.).
• Bachelor’s degree or AA in Engineering, Computer Science, Information Technology, or a related field; or equivalent experience.
• Possesses the ability to achieve relevant certifications: CCNA/CCNP, CompTIA Network+, CMSS (Meraki), MEF 3.0.
• Proficient with MS 365 suite, including Excel, Vizio, and PowerPoint.
• Ability to create technical documentation, solution diagrams, and RFP responses.
• Strong presentation and communication skills, including demo delivery and technical workshops.
• Able to diagnose complex technical issues and propose tailored solutions.
• Creative thinking and adaptability in rapidly changing customer environments.
• Able to manage multiple priorities in a fast-paced sales environment.
• Self-starter with the ability to work independently or as part of a sales/account team.

Preferred Qualifications

• Experience supporting channel, indirect, broker, or partner sales organizations.
• Familiarity with TSD ecosystems and advisor sales models.
• Experience using CRM platforms such as Salesforce or equivalent tools.
• Industry certifications such as CCNA, Network+, CMSS, or equivalent.
• Experience presenting at partner events or conducting external technical enablement sessions.

Core Competencies

• Committed: Values each customer, while working hard to keep their business and support our communities.
• Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.
• Proactive: Understand what our customers need, and actively work to make their relationships seamless, easy, and rewarding.
• Personal: Knows our customers well and tailors our communications and interactions to address their needs and expectations.

Benefits

• Medical, dental, and vision plans – start when you start!
• Life insurance (self, spouse, children)
• Paid time off (vacation, holiday, and personal/sick days)
• 401(k) - 100% company match starts day 1 of employment (up to 5% of eligible compensation)
• Group Legal plan with Identity Theft Protection
• Additional Perks
• Tuition reimbursement (up to $5,250 on 1st year)
• Annual community support to various organizations across the U.S.
• Associate recognition & awards programs
• Advancement opportunities
• Collaborative work environment
• FREE Cable One services for associates who live in a serviceable area
• Up to $50/mo. cell phone stipend