Change Manager, Organizational Design and People Change

About the role

Proactively support the business to prepare for, deliver, and adopt a wide variety of change activity and initiatives, with a focus on human behavior and the people impact of change. This role provides an important bridge across multiple business areas, acting as a partner to the business to help them better understand the broader change landscape.

Create and implement change management strategies and plans that maximize business buy-in and employee adoption, minimizing resistance to achieve sustained outcomes.

Responsibilities

• Partner with business leaders as a Change subject matter expert and trusted advisor.
• Lead and run change projects, partnering with Business Leaders, Program and Project managers, integrating change management activities into the overall business/program objectives and delivery plans.
• Understand the impact of changes; identify and manage change risks and issues and anticipate points of resistance. Mitigate or address concerns, escalating issues in a timely manner.
• Develop specific change strategies/plans based on situational awareness of the details of the change and the groups being impacted.
• Conduct readiness assessments, evaluate results, and present findings in a logical and easy-to-understand manner.
• Oversee development of actionable and targeted change management plans—including communication plan, stakeholder analysis, communications, and training plans.
• Define and measure success metrics and monitor change progress with a focus on adoption.
• Influence business leaders and key stakeholders to embed effective change management approaches into their own strategies, objectives, plans, and deliverables.
• Work with business stakeholders and change champions/agents to prepare affected business areas and colleagues for transition to new ways of working, including developing, leading, and delivering coaching sessions and workshops.

Requirements

• At least 2-4 years of change management experience.
• Ability to develop and implement change strategies and plans.
• Experience conducting readiness assessments and evaluating results.
• Strong stakeholder management and communication skills.

Benefits

• Professional development opportunities through interesting work and supportive leadership.
• Vibrant and inclusive culture with talented colleagues to create new solutions and impact for colleagues, clients, and communities.
• Career opportunities, benefits, and rewards to enhance well-being.

Hybrid work arrangement with flexibility of working remotely and the collaboration, connections, and professional development benefits of working together in the office. All colleagues are expected to be in their local office or working onsite with clients at least three days per week.

About the role

Manage and grow a portfolio of corporate super clients, working closely with employers to support client acquisition, retention, and account growth. Build trusted client relationships, improve member outcomes, and deliver a high-quality employer and adviser experience. Contribute to strategic account activity, issue resolution, and broader team performance.

This is a hybrid role based in Sydney, requiring at least three days a week in the office or at a client site.

Responsibilities

• Manage and grow a portfolio of corporate super clients, focusing on retention, account development, and member growth.
• Build effective relationships with advisers and employers to support client satisfaction and long-term partnership outcomes.
• Develop and deliver account plans aligned to client needs and business objectives, including funds under management, member growth, and net operating income.
• Lead client servicing activity, including issue resolution, ongoing communication, and support through onboarding and transition periods.
• Keep clients informed of relevant industry, regulatory, and Mercer updates that may affect their superannuation arrangements.
• Maintain accurate CRM records and contribute to team performance, collaboration, and continuous improvement.

Requirements

• RG146 compliance.
• Demonstrated experience in a senior client-facing role within financial services or professional services, including managing senior stakeholder relationships.
• Experience in superannuation, including knowledge of industry trends, market developments, and relevant legislative and regulatory frameworks.
• Proven ability to develop account plans, support business growth and retention outcomes, and manage client issues effectively.

Qualifications

• Undergraduate qualification; postgraduate or professional qualifications viewed favorably.
• Financial services experience in a high-performance and/or growth environment.
• Experience working with financial advisers or within financial advice.
• Strong business acumen.

Benefits

• Professional development opportunities through interesting work and supportive leadership.
• Vibrant and inclusive culture with talented colleagues to create new solutions and impact for colleagues, clients, and communities.
• Career opportunities, benefits, and rewards to enhance well-being.

Hybrid work arrangement with flexibility of working remotely and the collaboration, connections, and professional development benefits of working together in the office. All colleagues are expected to be in their local office or working onsite with clients at least three days per week.