Change Manager, Organizational Design and People Change

About the role

The role of the Change Manager is to proactively support the business to prepare for, deliver and adopt a wide variety of change activity and initiatives, with a focus on the human behavior and the people impact of change. The role provides an important bridge across multiple business areas, acting as a partner to the business to help them better understand the broader change landscape. This includes the creation and implementation of change management strategies and plans that maximise business buy-in and employee adoption, minimising resistance to achieve sustained outcomes.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective.

Responsibilities

• Partner with business leaders as a Change subject matter expert and trusted advisor.
• Lead and run change projects, partnering with Business Leaders, Program and Project managers, integrating change management activities into the overall business / program objectives and delivery plans.
• Understands the impact of changes; identify & manage change risks & issues and anticipate points of resistance. Mitigate or address the concerns, escalating issues in a timely manner.
• Ability to develop specific change strategies / plans, based on a situational awareness of the details of the change and the groups being impacted by the change.
• Conduct readiness assessments, evaluate results and present findings in a logical and easy-to-understand manner.
• Oversee development of actionable and targeted change management plans – including communication plan, stakeholder analysis, communications and training plans.
• Define and measure success metrics and monitor change progress with a particular focus on adoption.
• Influence business leaders and key stakeholders, to help them think about change from a people focused prospective, and how they can embed effective change management approaches into their own strategies, objectives, plans and deliverables.
• Work with business stakeholders, change champions/agents to prepare affected business areas and colleagues for transition to new ways of working, including developing, leading and delivering coaching sessions and workshops as required.

Requirements

• At least 2-4 years change management experience within a large complex organization, including experience of working with and across multiple functions and business areas.
• A solid understanding of how people go through change and the change process.
• Ability to influence others and move toward a common vision or goal.
• Flexible and adaptable.
• Strong people, relationship, and stakeholder management skills.
• Exceptional communication and presentation skills – both written and verbal (individuals and groups)

Qualifications

• Professional training and certification, such as APMG or Prosci.
• Familiarity with project / program management approaches, processes and lifecycles.
• Comfortable with providing advice and constructive challenge to