Change Management Specialist - Salesforce
Job Summary
Designs, develops, and maintains a change management framework rooted in best practices. Consults with project teams to identify root cause issues within established processes, assesses the impact of changes, and provides guidance on communication plans. Collaborates with Salesforce Experience Feature Owners to support project execution, facilitates knowledge transfer to partners, translates complex technical enhancements into user-friendly training materials and business processes, identifies resistance gaps, develops actionable solutions, maps key business processes, drives change management strategy, coordinates Hypercare channels, hosts Open Office Hours, tracks project plan progress, develops reporting strategies, and measures system ROI and user adoption.
Key Responsibilities
Led Pre-Launch Change Impact Analyses to review Current vs. Future States and draft targeted communication cadences.
Collaborates with Salesforce Experience Feature Owners to identify customer and operational needs, leads knowledge transfer to partners, and translates complex technical enhancements into user-friendly training materials and business processes.
Partners with senior leadership to eliminate barriers and ensure the execution of change management plans, facilitates the mapping of key business processes, and suggests improvements.
Coordinates Hypercare channels and hosts Open Office Hours to actively triage resistance and confusion.
Drives awareness by leading the tracking, measurement, and reporting of project plan progress, develops reporting strategies, creates status overview summaries for senior leadership, and defines key performance indicators (KPIs).
Establishes KPIs, conducts readiness assessments, and tracks metrics to measure system ROI and user adoption.
Qualifications
Bachelor’s degree in Communications, Human Resources, Organizational Psychology, Business Administration, or a related field.
7+ years of dedicated experience in Change Management, IT Transformation, or Organizational Readiness.
Demonstrated experience managing the "people side" of change for large-scale enterprise system deployments, with a strong preference for Salesforce experience.
Deep understanding of change management tools, methodologies, and principles, such as the Prosci ADKAR model.
What Could Set You Apart
Prosci Certification or a similar professional certification like CCMP.
Salesforce Certifications (e.g., Certified Salesforce Administrator) or a deep functional understanding of the ecosystem.
Experience managing or implementing Digital Adoption Platforms (DAPs) like Pendo, Spekit, or WalkMe.
Previous experience driving change within financial services, data management, or a B2B technology environment.
Agile/Scrum certification or Project Management Professional (PMP) credentials.
Pay
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Schedule
3 days/week on Tues - Thurs
Benefits
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Skills
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Benefits
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