Sales Development Change Management Specialist

About the role

The Global Sales Enablement Team is transforming how Sales Development operates at Stripe. This involves adopting AI-powered tooling and redesigning the SDR's role to drive pipeline quality. You will lead the change management and communications program for this global initiative.

Responsibilities

• Own the end-to-end change management program
• Develop and execute a global communications strategy
• Create and distribute seller-facing communications
• Build and maintain a strategic communications plan
• Build and manage a structured feedback loop with the field
• Partner with subject matter experts and regional enablement leads
• Advise program leadership on change pacing and sequencing
• Track and report on adoption metrics

Qualifications

• 10+ years of experience in change management, organizational transformation, strategic communications, program management, or a closely related discipline
• Exceptional written and verbal communication skills
• Proven ability to develop and execute multi-channel communications strategies
• Data-driven mindset with experience using adoption metrics and field feedback
• Experience supporting go-to-market or sales organizations through significant workflow, tooling, or operating model changes

Preferred Qualifications

• ProSci certification or equivalent change management credential
• Experience supporting the adoption of AI-powered or emerging technology tooling within a sales or GTM organization
• Familiarity with Salesforce and sales productivity tooling ecosystems

Pay and Benefits

• Annual US base salary range: $156,700 - $235,100
• Additional benefits: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; wellness stipends