Change Management and Communications Lead (Contingent II) INTERNAL APPLICANTS ONLY

Internal applicants only. Non-regular fixed-term position within the Department of Information Technology.

Salary range: $90,000 - $100,000.

About the Role

The Change and Communications Lead is a strategic position within the Department of Information Technology (DoIT) responsible for developing and managing change management and communication plans that advance awareness, adoption, and sustained utilization of the University’s technology services. Reporting to the Chief Information Officer, this role translates functional, technical, and project-related information into clear, audience-specific messaging and directs technology services awareness campaigns, adoption planning, and product lifecycle assistance, including change management for Workday, PeopleSoft, and other enterprise applications.

Responsibilities

• Develop, implement, and manage enterprise change management plans supporting the adoption of technology services, including Workday, PeopleSoft, and other enterprise applications. Assess organizational readiness, manage stakeholder impacts, mitigate resistance, and sustain adoption across the University community.
• Manage communications plans through development, approval, and delivery. Translate technical and project-related information into clear, audience-specific messaging and evaluate effectiveness for continuous refinement.
• Plan and direct awareness campaigns and user education initiatives to amplify DoIT messaging and enhance understanding of technology services.
• Develop and execute technology adoption plans aligned with project milestones, training, and support resources.
• Coordinate communications and change management activities across the product and service lifecycle, ensuring stakeholders remain informed and prepared at each stage.
• Collaborate with communication liaisons and units across the University to develop templates and content, ensuring timely and culturally aligned messaging.
• Oversee messaging frameworks, digital content, and content governance for major technology initiatives in collaboration with University Relations and Marketing (URM).
• Establish and monitor metrics to evaluate the effectiveness of change and communication efforts, report outcomes, and foster continuous improvement.

Requirements

• Strong writing, storytelling, and strategic communication skills, with demonstrated ability to produce clear, audience-specific content for complex initiatives.
• Experience translating technical or process-intensive information into accessible communications for broad stakeholder groups.
• Proficiency in communication planning, messaging frameworks, and digital content management for technology or transformation initiatives.
• Effective oral and written communication skills, including editing and proofreading.
• Ability to prioritize assignments, manage multiple responsibilities, and maintain a strong commitment to customer service.
• Ability to establish collaborative working relationships across diverse groups, exercise discretion with sensitive information, and adapt to evolving priorities.
• Proficiency with Microsoft Office and related productivity and content management tools.

Qualifications

• Bachelor’s degree from an accredited college or university; master’s degree preferred.
• Additional relevant experience may substitute for education on a year-for-year basis, up to four (4) years.
• Knowledge of organizational change management principles and methodologies (e.g., Prosci/ADKAR, Kotter, or equivalent) is preferred.
• Prior experience within a higher education environment (institutional, consulting, or system implementation) is strongly preferred.
• Demonstrated experience leading change management and communications for enterprise technology implementations such as Workday or PeopleSoft.
• Change management certification (e.g., Prosci) is desirable.

Working Conditions

• Normal office environment; sedentary work with occasional lifting of up to 10 pounds and travel around campus for meetings.
• Position is considered essential and may require reporting to work during emergencies to maintain continuity of University services.
• Occasional evening or weekend work may be required.

Benefits

• Medical, dental, prescription, long-term disability, accidental death and dismemberment, and life insurance.
• Paid sick leave, annual leave, and 10 paid holidays per year.
• Tuition remission and supplemental retirement.