Change Management Analyst (Network Engineer Level II) (Government)

Job Summary

AT&T Global Public Sector is seeking a Change Management Analyst to support the program's configuration control board, customer's technical post implementation review, and root cause analysis of issues that arise during network maintenance from a technical and process prospective. The position requires office presence a minimum of 5 days per week and is located in Chantilly, VA.

Job Duties

• Support measurement and reporting for weekly and monthly meetings and as required.
• Interface with and coordinate work taskings through customer managed ticket system.
• Collaborate with the Project Managers to integrate change management activities into the existing project plans.
• Identifies and tracks program risks and action items to closure, assessing risk and cost of changes.
• Able to cover down for team lead in their absence.
• Affirmative Action Plan: Assist the team lead in ensuring timely approval for all types of changes. Manage change and trouble tickets within the guidelines of the Change Management procedures.
• Create change management plans for projects or change initiatives acknowledging all aspects of change - analysis, plan, implementation, communication, and other associated change considerations.
• Work with project team for scheduling changes, and ensure change evaluation and release planning is effective.
• Support the team lead in efforts ensuring high performance and quality are consistent.
• Affirmative Action Plan: Assist the team lead in ensuring timely approval for all types of changes. Work with engineering and operations teams for evaluation of change during approval and after deployment.
• Vet and when required, engage with maintenance activity submitters on their requested maintenance submissions to ensure accurate and timely execution of planned activities.

Required Qualifications

• 10 years of experience that can be a combination of work history and education.
• Must comply with DoD 8140 Information Assurance Technical (IAT) Level 2.
• Working knowledge of the Service Management basic functionality, workflows, and ITSM processes.
• ITIL V3 or V4 working knowledge.
• Strong knowledge of change management methodologies and best practices.
• Excellent communication and interpersonal skills.
• Solid understanding of product release methodologies.

Additional Required Qualifications

• TS/SCI clearance with polygraph.

Desired Qualifications

• Prior experience as a change manager on a government program.
• ITIL V3 or 4 certification.
• IT networks background with a moderate understanding of network equipment, protocols, routing & switching.