Change Control Lead (Video Streaming Technologies)

About the role

We are seeking a Change Control Lead to oversee and govern software and configuration changes across video streaming and set-top box platforms, ensuring high-quality releases with minimal customer impact.

Responsibilities

• Evaluate and drive all software and configuration changes impacting video/set-top box platforms, ensuring stability, quality, and minimal customer impact.
• Lead the change review and approval process by assessing risk, impact, and readiness of proposed changes across video systems, middleware, firmware, and network components.
• Leverage strong analytical thinking to evaluate field issues, proposed fixes, and enhancements, ensuring that only well-vetted and high-quality changes are promoted to production.
• Collaborate closely with triage, development, QA, release management, and operations teams to ensure alignment on priorities, root cause insights, and deployment strategies.
• Drive decision-making during change control boards (CCB), balancing urgency, risk, and business impact while providing clear recommendations.
• Analyze Business Intelligence, telemetry, and field metrics (e.g., crash rates, playback failures, network performance) to proactively identify risks associated with changes and prevent regressions.
• Ensure proper change documentation, traceability, rollback strategies, and compliance with release governance processes.
• Lead incident reviews related to change failures and drive continuous improvement in change management practices.
• Operate in a fast-paced environment, coordinating across multiple teams and stakeholders, ensuring timely and high-quality releases.
• Mentor and guide team members, leveraging team strengths and improving capabilities through training and structured processes.
• Stay current with evolving tools, technologies, and best practices in video platforms, cloud services, monitoring systems, and DevOps methodologies.

Requirements

• Strong knowledge of video technologies, set-top box (STB) platforms, streaming ecosystems, and video delivery systems.
• Good understanding of networking, Wi-Fi, Linux environments, software architecture, system integration, and C/C++ based systems.
• Experience with change control, release management, production support, SDLC, Agile methodologies, and version control processes.
• Hands-on experience with tools such as Splunk, Elastic, or Datadog, along with strong risk assessment, troubleshooting, and problem-solving capabilities.
• Ability to lead change control boards, make decisions under pressure, manage cross-functional stakeholders, prioritize competing demands, and drive operational excellence.

Qualifications

• Education and qualifications relevant to the role.
• Certifications and licenses relevant to the role.
• Relevant experience and skills relevant to the role.
• Seniority and performance relevant to the role.
• Market and business considerations relevant to the role.
• Internal pay equity considerations relevant to the role.

Skills

• Knowledge of video technologies, set-top box (STB) platforms, streaming ecosystems, and video delivery systems.
• Understanding of networking, Wi-Fi, Linux environments, software architecture, system integration, and C/C++ based systems.
• Experience with change control, release management, production support, SDLC, Agile methodologies, and version control processes.
• Hands-on experience with tools such as Splunk, Elastic, or Datadog, along with strong risk assessment, troubleshooting, and problem-solving capabilities.
• Ability to lead change control boards, make decisions under pressure, manage cross-functional stakeholders, prioritize competing demands, and drive operational excellence.

Benefits

Capgemini provides a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include:

• Paid time off based on employee grade (A-F)
• Vacation: 12-25 days, depending on grade
• Company paid holidays
• Personal Days
• Sick Leave
• Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
• Retail savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
• Life and disability insurance
• Employee assistance programs
• Other benefits as provided by local policy and eligibility

Pay

The base compensation range for this role in the posted location is: $53,580 - $122,400/year

Schedule

Hybrid, 3 days a week