Championship Volunteer Operations Manager

Responsibilities

• Manage and coordinate PGA Championship Volunteers to include recruiting, registering, educating, outfitting, scheduling, training and leading volunteers through Championship Week.
• Utilize the Volunteer Management Software (Trust Event) to maintain an accurate and up-to-date database for volunteer registrations, profiles, release forms, uniform orders, shift availability information, etc.
• Utilize the Volunteer Management Software (Trust Event) as a tool to communicate with volunteers and the planning committee.
• Draft, create and send communications such as letters, schedule information, newsletters and other communications to Committee Chairs and volunteers keeping them informed of upcoming events, deadlines as well as other pertinent Championship information.
• Organize and coach the Executive Committee, Division Chairs, and Committee Chairs to prepare them to lead their respective Divisions and Committees prior to and during Championship Week.
• Aid the General Chair, Executive Committee, Division Chairs and Committee Chairs with various administrative tasks as needed.
• Inform host site of volunteer opportunities, important dates, deadlines and other Championship and PGA of America related information.
• Ensure PGA Frisco Volunteer Operations staff are informed of all Volunteer Program related activities.
• Plan and arrange several events to include but not limited to: Committee Manual Meetings, Committee Prep Meetings, Uniform and Credential Distribution, Committee meetings and receptions as needed.
• Open purchase orders/requisitions for all volunteer expenses relating to the Championship.
• Send invoices to proper staff members for review and approval and process in a timely manner, informing the Championship Director of any significant expenses.
• Follow up on invoices, research discrepancies and notify appropriate staff members of such discrepancies.
• Work with the Finance Department to research unpaid invoices and follow up with vendors as needed.

Office Administration

• Serve as the receptionist for the Championship Office, directing and/or assisting vendors, volunteers, and other visitors when they arrive at the Championship Office.
• Manage Championship Office communications.
• Assist with the setup and maintenance of the Championship Office.
• This includes ordering office supplies, assisting with setting up office space to suit the needs of working staff.
• Manage all operations relating to sending packages via UPS and/or FedEx.
• Cook up and execute all aspects of any informational mailings (copying, collating, packaging, applying postage, etc.).
• Communicate important information related to the Championship Office to all appropriate individuals.

Skills, Knowledge and Abilities

• Knowledge of organization functions of a Championship operation with an emphasis on volunteer administration.
• The ability to handle several tasks at a time in a fast-paced environment.
• A demonstrated understanding of Google Workspace with an emphasis in Google Docs, Google Sheets and database tools.

Education and Experience

• Bachelor’s Degree (B.A.) in business administration or related field.
• One year of experience in customer service, event management or volunteer administration, preferably at a Championship.
• Prior Team Management Experience Preferred.

Pay Range

The approximate pay range for this position is $80,000 - $90,000. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and abilities as well as geographic location of the position.