Chambers Creek Welcome Center Manager

About Caldwell Companies

Caldwell Companies is an award-winning, fully integrated real estate development and investment firm based in Houston, Texas. For more than 35 years, we have been developing large-scale master planned communities, commercial developments, residential rental communities, and managing real estate investments with a commitment to excellence. As a faith-based, lifestyle-focused organization, we are dedicated to creating exceptional places that enrich lives. Consistently recognized by the Houston Business Journal as one of the Best Places to Work, Caldwell Companies offer a fast-paced, entrepreneurial environment grounded in integrity, teamwork, and selfless service. Our culture values respect, accountability, and personal growth, empowering individuals to thrive while working toward shared goals. Guided by our mission - Doing it right. Right now.® - we strive for excellence in everything we do and offer competitive compensation and benefits to support our team.

Position Summary

The Welcome Center Manager leads sales, visitor engagement, and daily operations for the Chambers Creek Welcome Center. As the community’s primary ambassador, this role engages prospective buyers, communicates the Chambers Creek vision and lifestyle, qualifies and nurtures leads, and builds relationships with Realtors and community partners to support home sales. The manager recruits, trains, schedules, and supervises the onsite team; establishes service and operating standards; and ensures guests receive accurate information and are promptly connected with the appropriate builder or internal partner. The role also serves as the primary liaison among the Welcome Center, builder sales teams, and Chambers Creek Golf. Additionally, the manager maintains accurate, timely reporting on community sales, prospect visits, leads, tours, inventory, incentives, builders, and available lots. This includes gathering information from builder sales teams, resolving discrepancies, and providing weekly reports and market insights to support sales, development, and marketing decisions. This is a full-time role requiring flexibility to work occasional evenings, weekends, and holidays for events or outdoor activations.

Key Responsibilities

Welcome Center Operations and Team Leadership

• Recruit, onboard, train, schedule, supervise, and coach the onsite Welcome Center team.
• Establish clear service standards, daily responsibilities, operating procedures, staffing coverage, timekeeping expectations, and performance accountability.
• Maintain a guest-ready Welcome Center with current collateral, accurate displays, appropriate supplies, organized work areas, and consistent opening and closing procedures.
• Ensure guests receive a warm, informed introduction to Chambers Creek and that inquiries, appointments, and requests for additional assistance are promptly directed to the appropriate builder or internal partner.
• Manage and prioritize golf cart & boat tours, including scheduling, route standards, team training, tour tracking, and consistent presentation of community amenities, homes, builders, and key selling points.
• Maintain the appearance, organization, functionality, and day-to-day efficiency of the Welcome Center.

Sales Reporting, Lead Nurturing and Market Intelligence

• Own the accuracy and timeliness of information entered in CRM and Sales Reporting System, including traffic, tours, leads, starts, sales, closings, available inventory, incentives, builder availability, and lot status.
• Gather weekly information from builder sales teams, research discrepancies, and reconcile data before reporting so the Sales Reporting System remains the dependable source for community sales and inventory information.
• Maintain accurate lead