Chadwell Animal Hospital - Customer Service Representative

Chadwell Animal Hospital, established in 2003, is a busy small‑animal and exotics practice located in Abingdon, Maryland, just 30 minutes north of Baltimore. As a five‑time winner of the Harford Magazine Best Of Award, the hospital provides high‑quality, compassionate care in a 7,500‑square‑foot facility with separate dog, cat, and exotic wards and capabilities for radiographs, endoscopy, and ultrasound.

About the role

The full‑time Client Service Representative is the heart of the hospital, creating a warm and welcoming environment for clients and patients while ensuring smooth operations and outstanding customer service.

Responsibilities

• Answer phones and assist clients with inquiries.
• Schedule appointments and manage client appointments efficiently.
• Educate clients about services and treatments, providing the information needed for informed decisions.
• Manage client communication, ensuring follow‑ups and updates are delivered in a timely manner.
• Handle financial transactions and accurately process payments.

Requirements

• Veterinary experience preferred (1 year).
• Customer service experience (2 years preferred).
• High school diploma or equivalent.
• Ability to walk, stand, and bend frequently.

Skills

• Excellent communication skills with a friendly, professional demeanor.
• Maturity and compassion, especially when clients’ pets are unwell.
• Detail‑oriented with strong organizational abilities.
• Team player who is dependable, reliable, and enjoys collaboration.
• Positive “can‑do” attitude, going above and beyond to create exceptional experiences.

Benefits

• Scrub allowance (eligible on first day).
• Six paid holidays (eligible on first day).
• 40 hours of paid time off in the first year (accrued).
• Health insurance (medical, dental, vision) for single and family, effective the first of the month after 60 days.
• Supplemental insurance (e.g., life, critical illness) effective the first of the month after 60 days.
• 401(k) enrollment the first of the month following hire date (21 +), with matching after one year if minimum hours are met.
• Continuing education, training opportunities, RVT/LVT tuition reimbursement.
• Employee referral bonus program, wellness resources, employee pet discount.

Pay

$16 – $20 per hour, commensurate with experience. Possibility of overtime paid at time and a half.

Schedule

Monday through Friday with both day and evening hours; some Saturdays.