CES Manager - Located in Merced, CA

About the role

Our mission of providing care to the world at a moment's notice is at the heart of everything we do. We are caregivers, first and foremost and we will be there when you need us. With more than 38,000 employees, Global Medical Response teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services around the world. We provide end-to-end medical transportation as well as fire services, integrated healthcare solutions and disaster response.

Responsibilities

• Coordinate and lead the CES function for the operation, ensuring consistent clinical education practices across the system.
• Serve as a clinical resource for field and leadership personnel and oversee clinical aspects of field performance.
• Develop, coordinate, and deliver education programs, including orientation, continuing education, simulation-based training, and BLS/ACLS/PALS courses.
• Manage the AHA Training Center, supporting instructors, training sites, and community outreach in accordance with AHA policies.
• Mentor and support CES staff, Field Training Officers, and preceptors to promote a collaborative, high-performance education team.
• Conduct clinical call reviews, QA investigations, and documentation audits; provide timely reporting and recommendations to leadership.
• Track and maintain employee clinical certifications, vaccinations, and training records.
• Develop and implement quality improvement initiatives using evidence-based practices, trend analysis, and performance data.
• Participate in equipment evaluation, protocol development, and updates to clinical and educational SOPs.
• Represent the organization with EMS agencies, educational partners, facilities, and regulatory bodies.
• Provide clinical guidance for documentation, billing, and appeals processes.
• Maintain confidentiality, adhere to information security requirements, and ensure compliance with all company policies.
• Support performance evaluations, coaching, and development of assigned personnel.

Requirements

• Minimum of 5 years’ experience in the direct delivery of pre-hospital advanced life support as a Paramedic to include experience in critical care environments.
• Experience in performing, evaluating, instructing, and coaching all aspects of the delivery of pre-hospital care.
• Experience in simulation education and continuous quality improvement processes.

Qualifications

• Bachelor’s degree in a related field preferred.
• Current State Certification as a Paramedic.
• Current AHA BLS, ACLS, and PALS provider certifications.
• Current AHA BLS, ACLS, and PALS Instructor certifications preferred.

Skills

• Strong clinical knowledge and experience in pre-hospital care.
• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks and projects simultaneously.
• Proficiency in Microsoft Office Suite.
• Ability to work independently and as part of a team.

Benefits

Check out our careers site benefits page to learn more about our benefit options. Salary Range: $110,000 - $115,000 annual

Pay

$110,000 - $115,000 annual

Schedule

FULL-TIME