Certified SUD Program Coordinator

About the role

Vista Del Mar is seeking a compassionate and detail-oriented Certified Substance Use Disorder (SUD) Program Coordinator to join our outpatient treatment team.

Responsibilities

• Oversee and support the daily administrative operations of the outpatient SUD treatment program.
• Supervise and support clerical staff, promote a safe and supportive environment, and assist with onboarding new hires.
• Manage program referral systems, initiate screenings and intakes, and schedule assessments to support timely participant access to care.
• Direct the collection of program data, prepare outcome reports, and support performance monitoring efforts.
• Maintain strong relationships with referral sources, including SAPC, healthcare providers, probation departments, schools, child welfare partners, and community organizations.
• Coordinate outreach activities, including marketing support, staffing coordination, tabling, public events, and community meetings.
• Support culturally responsive engagement strategies for diverse and special populations, including youth, individuals experiencing homelessness, justice-involved participants, individuals with co-occurring disorders, pregnant and parenting participants, and LGBTQ+ individuals.
• Advocate for participants in legal, educational, healthcare, and social service settings as needed.

Qualifications

• Current Certified SUD Counselor certification through CCAPP, CAADE, or CADTP.
• Certification or degree in public health administration, medical office management, healthcare administration, or a related administrative field preferred.
• At least two (2) years of experience in behavioral health, social services, public health administrative support, healthcare operations, or related administrative systems.
• At least one (1) year of experience supervising others.
• Knowledge of SUD treatment, healthcare, behavioral health, social service systems, and public benefit programs.
• Familiarity with Drug Medi-Cal, SAPC billing and policies, DHCS, Joint Commission, grantor, and stakeholder requirements.
• Experience working with vulnerable populations, including youth experiencing homelessness, justice-involved individuals, individuals with co-occurring disorders, pregnant and parenting participants, LGBTQ+ individuals, and other diverse communities.
• Strong interpersonal, organizational, communication, documentation, and time management skills.
• Ability to work collaboratively with healthcare providers, government agencies, probation departments, community organizations, and multidisciplinary teams.
• Proficiency with electronic health record systems; SAGE/PCNX preferred.
• A culturally responsive approach to participant care, with a commitment to equity, inclusion, and trauma-informed service delivery.
• The ability to work independently, exercise sound judgment, and manage multiple priorities in a fast-paced environment.

Education

• Certified SUD Counselor certification through CCAPP, CAADE, or CADTP is required.
• Experience or education in medical office management, public health administration, healthcare administration, or a related administrative field is preferred.

Other Skills and Abilities

• Strong understanding of administrative workflows, referral coordination, intake processes, and outpatient treatment operations.
• Ability to interpret and apply regulatory, billing, documentation, and program compliance requirements.
• Skilled in data collection, reporting, auditing, and supporting continuous quality improvement.
• Excellent relationship-building skills with internal teams, community partners, referral sources, and public agencies.
• Ability to maintain confidentiality and handle sensitive participant and program information with professionalism.
• Strong problem-solving skills and initiative when procedures are established but conditions change.
• Comfortable working in an environment with frequent interruptions while maintaining focus and accuracy.
• Commitment to trauma-informed, culturally responsive, strengths-based, and participant-centered care.

Benefits

• Comprehensive Medical, Dental, and Vision Benefits
• Flexible Spending Accounts (FSA) & Dependent Care Benefits
• Supplemental Benefits through Mutual of Omaha
• 403(b) Retirement Plan with a 3% employer contribution
• Up to 12 Paid Holidays each year
• 4 Flex Days annually
• Generous Paid Time Off
• Employee Assistance Program (EAP)
• Ongoing professional development and certification support
• The opportunity to build a meaningful career while making a difference every day

Equal Employment Opportunity

Vista Del Mar is committed to the full inclusion of all qualified individuals. Therefore, all qualified applicants will be considered for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Vista Del Mar will ensure that persons with disabilities are provided reasonable accommodations as part of this commitment.