Certified/Reg. Medical Assistant - Adult

Works as part of the Patient Care Team and assists providers and staff in delivering team-based medical care. Provides limited direct patient care services and performs specifically designated independent procedures under the indirect supervision of an LPN, RN, or Chief Nursing Officer (CNO). At sites without an LPN or RN, clinical supervision is provided by the provider.

Responsibilities

• Communicates with patients in a courteous and professional manner in face-to-face, telephone, and web encounters.
• Educates patients and family members on diagnoses and health care self-management within scope of knowledge and authority.
• Participates with the provider in implementing the plan of care and multidisciplinary patient education.
• Promotes the Team-Based Care Model by joining daily huddles and monthly care team meetings to collaborate on patient issues and needs.
• Conducts patient screenings for hearing, sight, vital signs, blood pressure, and other routine procedures.
• Assists providers with in-office tests and procedures as ordered.
• Administers medications, including IM and subcutaneous injections, according to clinical policies and procedures.
• Documents clinical activities and patient interactions in the Electronic Medical Record.
• Collects specimens, performs in-house testing, and processes specimens and requisitions for transport to outside testing facilities.
• Performs and documents quality control procedures on all laboratory equipment in accordance with OSHA, CLIA, and JHC policies.
• Ensures supplies and medications are checked for expiration date, intact packaging, and appropriate condition before use.
• Stocks exam rooms and special treatment rooms with necessary supplies and indicates supply needs on order forms.
• Returns patient phone calls promptly.
• Performs other duties as required by the RN, LPN, CNO, or provider to support primary health care services.
• Attends and participates in staff and other JHC meetings as required.
• Actively participates in the JHC Quality Improvement program.
• Attends all mandatory OSHA Infection Control trainings and follows general OSHA guidelines for infection control, including “Universal Precautions.”
• Abides by all JHC infection control policies, including acute response measures during public health concerns or disease outbreaks.
• Performs skills evaluation and signs the RN/LPN/Medical Assistant Competency Skills Form bi-annually.
• Demonstrates dedication to JHC core values: Respect, Integrity, Excellence, Innovation, and Teamwork.

Requirements

• Physical attendance is an essential element of the job.
• Must demonstrate a personal and professional commitment to Johnson Health Center and its mission.
• Treats all patients and staff with dignity and respect, mindful of cultural differences.
• Abides by the Code of Conduct as documented in the Corporate Compliance Manual.

Physical Demand and Working Environment

• Fast-paced office setting with frequent travel to other offices.
• Lifting and/or exerting force up to 20 pounds occasionally; frequently moving objects.
• Work requires speaking, sitting, bending, walking, standing, hearing, stooping, kneeling, and repetitive motion.
• 10 hours of constant computer usage.
• OSHA high-risk position.