Certified Recovery Specialist Lead

About the role

WellSpan is proud to partner with YADAC to expand the Warm Hand-Off (WHO) Program, an innovative initiative designed to connect individuals experiencing substance use challenges with the support and treatment they need. The WHO Program provides immediate outreach, engagement, and care coordination for individuals following an overdose, substance use-related emergency department visit, or other critical intervention point in York and Adams Counties. By meeting individuals where they are and offering compassionate support, our teams help bridge the gap between crisis and recovery.

We are seeking passionate professionals who are committed to making a difference in the lives of individuals and families affected by substance use disorders. Team members will have the opportunity to work alongside hospitals, community partners, and recovery resources to ensure people receive the right care at the right time.

General Summary: Contributes in a peer support capacity to facilitate recovery and enhance wellness by sharing personal experience, practical knowledge, and lived expertise with clients and interdisciplinary teams. Serves as a role model for recovery for both staff and peers and partners with individuals in developing recovery tools, achieving recovery goals, and building support networks. Provides timely engagement and recovery support to individuals following substance use-related crises, which may include oversight of the Warm Hand-Off Program to promote treatment linkage, continuity of care, and successful recovery outcomes. Has two primary functions: direct client care and supervisory activities for monitoring assigned certified recovery specialist's work and outcomes.

Schedule

Full-time, evenings 3:00 pm–11:30 pm Monday–Friday (80 hours per two-week pay period). Work locations include WellSpan Newberry Hospital, WellSpan Shrewsbury Hospital, WellSpan York Hospital, WellSpan Gettysburg Hospital, UPMC Memorial Hospital, and UPMC Memorial Hospital.

Responsibilities

• Train and orient new staff to duties and responsibilities of a Certified Recovery Support position.
• Monitor CRS productivity and documentation to meet program requirements and maintain schedules.
• Participate in performance reviews and address performance issues as needed.
• Maintain data and records to ensure compliance with program standards, including grant-related reporting.
• Provide marketing and trainings within the community as needed.
• Deliver peer-based recovery support services through advocacy, mentoring, education, resource navigation, and recovery coaching to individuals impacted by substance use disorders in both home and community settings.
• Complete necessary documentation for each peer encounter within 48 hours of the encounter.
• Complete all necessary paperwork during intake and update paperwork as needed.
• Complete all required documentation, reporting, and data collection activities in accordance with agency, funding, and regulatory requirements.
• Participate in staff meetings, peer reviews, on-call responsibilities, and quality improvement initiatives.
• Engage family members and natural supports (when authorized) by providing education, emotional support, overdose prevention information, and resource navigation to support recovery outcomes.
• Provide additional support and supervision to CRS staff; meet weekly for face-to-face supervision with all assigned staff and document visits for the program Director.
• Serve as a liaison with community agencies, healthcare providers, funding sources, and referral partners; conduct outreach, education, and training on recovery support services and Warm Hand-Off processes; maintain current knowledge of local resources while fostering collaborative relationships across assigned service areas.
• Coordinate ancillary services (housing, transportation, employment, health care) to support the recovery process of assigned peers and assist with warm hand-offs, minimizing potential for relapse and preventing overdoses.
• Provide Buprenorphine Care Coordination in MAT provider offices to enhance communication between individuals and their MAT providers.
• Assist in the development of individual recovery plans with specific interventions directed at achieving individualized goals.
• Assist individuals to improve the quality of their lives and their ability to become active and productive family members and community members through prevention, early intervention, and monitoring of successes/challenges in the recovery process.
• Recognize, respect, and accommodate differences as they relate to culture, ethnicity, race, gender, and sexual orientation.
• Acquire knowledge of resources in assigned county or counties.

Travel Requirements

Estimated 40% frequent local travel required to provide recovery support services in hospital, community, and home-based settings, including response to WHO referrals, outreach activities, and coordination with community partners.

Qualifications

• Education: High School Diploma or GED required; Associate’s Degree in a health-related field preferred.
• Experience: Minimum 1 year supervisory experience required; 1 year experience in the behavioral health/medical field required; 1 year experience navigating the behavioral health system (crisis services, vocational rehabilitation, recreational activities, human services, etc.) required.
• Licenses/Certifications: Certified Recovery Specialist required upon hire; Certified Recovery Specialist Supervisor required within 90 days of hire.
• Driver’s License