Certified Pharmacy Technician - Start of Care (10:00AM - 6:30PM ET)

Job Details

AnewHealth is one of the nation’s leading pharmacy care management companies specializing in caring for people with complex, chronic needs. Established in 2023 through the combination of ExactCare and Tabula Rasa HealthCare, we provide a suite of solutions including comprehensive pharmacy services, full-service pharmacy benefit management, and specialized support services for Program of All-Inclusive Care for the Elderly. With over 1,400 team members, we care for more than 100,000 people across all 50 states.

Responsibilities

• Provide an exceptional customer service experience each day in a phone-based environment.
• Enter a high volume of data; process prescription information with speed and accuracy.
• Utilize sound drug knowledge to effectively receive prescription authorizations, clarifications, or transfers.
• Perform claim adjudication and auditing duties such as prior authorizations, billing, and eligibility checks.
• Work through current case queues to problem-solve for patient care issues.
• Serve as a liaison between clinical pharmacists and other medical professionals on patient's behalf.
• Partner with technicians and pharmacists to ensure new patients are successfully onboarded to ExactCare.
• Maintain patient records with strong attention to detail and confidentiality.
• Accurately retrieve all prescription information and verify through doctor calls.
• Place welcome calls to newly onboarded patients and establish a trusted point of contact.
• Place outbound calls to patients to create, maintain, or update their medication profiles.
• Serve as backup support during times of higher patient call volume.
• Effectively assist with patient questions over the phone.
• Embody AnewHealth's Core Values in all communications and interactions.

Qualifications

• High school diploma/GED
• Certified with the Pharmacy Technician Certification Board (PTCB) or the National Health Association (NHA) and maintain a current certificate
• Maintain a pharmacy technician registration with State Board of Pharmacy
• Must be 18+ years of age
• Prior experience in a pharmacy setting
• Ability to perform in an office-based (or remote) setting that requires sitting at a desk 90% of the time

Skills & Abilities

• Comfortable working in a phone-based environment
• Ability to work independently
• Self-motivated and goal-oriented
• Ability to utilize computer equipment, technology, and work within multiple software programs to receive medication authorizations, clarifications, and/or transfers
• Exceptional customer service skills; servicing doctor's office, pharmacist, and patient needs over the phone
• Thorough drug knowledge
• Pharmacy billing knowledge
• Knowledge of appropriate processes in taking prescriptions, clarifications, and transfers including clear written and verbal communication
• Strong prioritization and organizational skills
• Maintain a high degree of confidentiality
• Passion to help people and enrich their lives
• Ability to think critically and document pertinent details in a world-class manner that is compliant with state and federal regulations

Physicals/Mental Demands

This position is administrative in nature and will present physical demands requisite to a position requiring: hearing, seeing, sitting, standing, talking, and walking. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Must be able to commute to multiple site locations within assigned territory. May be necessary to work extended hours as needed.

Schedule

This is a full-time position with an expectation to work an average of 40 hours per week and be available outside of normal business hours to meet customer expectations on an ad-hoc basis. Schedules are set to accommodate the requirements of the position and the needs of the organization and may be adjusted as needed. This is a remote position.

Benefits

• Comprehensive benefit package for full-time employees that includes medical/dental/vision, flexible spending, company-paid life insurance and short-term disability as well as voluntary benefits, 401(k), Paid Time Off and paid holidays.

About the Role

The above essential functions are representative of major duties of positions in this job classification. Specific duties and responsibilities may vary based upon departmental needs.