Certified Pharmacy Technician - CARE

Job Details

AnewHealth is one of the nation’s leading pharmacy care management companies specializing in caring for people with complex, chronic needs. Founded in 2023 through the combination of ExactCare and Tabula Rasa HealthCare, AnewHealth provides a suite of solutions including comprehensive pharmacy services, full-service pharmacy benefit management, and specialized support services for Program of All-Inclusive Care for the Elderly. With over 1,400 team members, AnewHealth cares for more than 100,000 people across all 50 states.

Responsibilities

• Providing an exceptional customer service experience each day in a phone-based environment.
• Entering high volumes of data; processing prescription information with speed and accuracy.
• Utilizing sound drug knowledge to effectively receive prescription authorizations, clarifications, or transfers.
• Performing claim adjudication and auditing duties such as prior authorizations, billing, and eligibility checks.
• Working through current case queues to problem-solve for patient care issues.
• Serving as a liaison between clinical pharmacists and other medical professionals on patients' behalf.
• Partnering with technicians and pharmacists to ensure successful onboarding of new patients to ExactCare.
• Maintaining patient records with strong attention to detail and confidentiality.
• Accurately retrieving all prescription information and verifying through doctor calls.
• Placing welcome calls to newly onboarded patients and establishing a trusted point of contact.
• Placing outbound calls to patients to create, maintain, or update their medication profiles.
• Serving as backup support during times of higher patient call volume.
• Effectively assisting with patient questions over the phone.
• Performing in a high-volume, fast-paced environment to support ExactCare's nationwide patient base.
• Embodying AnewHealth's Core Values in all communications and interactions.
• Other duties as assigned.

Qualifications

• High school diploma/GED
• Certified with the Pharmacy Technician Certification Board (PTCB) or the National Health Association (NHA) and maintain a current certificate
• Maintain a pharmacy technician registration with State Board of Pharmacy
• Must be 18+ years of age
• Prior experience in a pharmacy setting
• Ability to perform in an office-based (or remote) setting that requires sitting at a desk 90% of the time

Skills & Abilities

• Comfortable working in a phone-based environment
• Ability to work independently
• Self-motivated and goal-oriented
• Ability to utilize computer equipment, technology, and work within multiple software programs to receive medication authorizations, clarifications, and/or transfers
• Exceptional customer service skills; servicing doctor's office, pharmacist, and patient needs over the phone
• Thorough drug knowledge
• Pharmacy billing knowledge
• Knowledge of appropriate processes in taking prescriptions, clarifications, and transfers including clear written and verbal communication
• Strong prioritization and organizational skills
• Maintain a high degree of confidentiality
• Passion to help people and enrich their lives
• Ability to think critically and document pertinent details in a world-class manner that is compliant with state and federal regulations

Physical/Mental Demands

This position is administrative in nature and will present physical demands requisite to a position requiring: hearing, seeing, sitting, standing, talking, and walking. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Schedule

This is a full-time position with an expectation to work an average of 40 hours per week and be available outside of normal business hours to meet customer expectations on an ad-hoc basis.

Benefits

• Comprehensive benefit package for full-time employees that includes medical/dental/vision, flexible spending, company-paid life insurance, and short-term disability as well as voluntary benefits, 401(k), Paid Time Off, and paid holidays.
• Medical, dental, and vision coverage are effective 1st of the month following date of hire.

Equal Employment Opportunity

AnewHealth provides equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status, or other legally protected classification in the state in which a person is seeking employment. Applicants are encouraged to confidentially self-identify when applying. Local applicants are encouraged to apply. We maintain a drug-free work environment. Applicants must be eligible to work in this country.