Certified Pharmacy Technician

Additional Considerations (if Any)

At Hy-Vee, our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Description

Job Title: Pharmacy Technician - Certified
Department: Pharmacy
FLSA: Non-Exempt

General Function

Provides prompt, efficient and friendly customer service. Assist pharmacists in the preparation and distribution of prescription medications. Licensed, through a national certification program, as a pharmacy technician.

Core Competencies

• Partnerships: Builds and maintains positive relationships with colleagues and customers.
• Growth Mindset: Seeks opportunities for professional development and improvement.
• Results Oriented: Achieves goals and meets expectations.
• Customer Focused: Prioritizes customer needs and satisfaction.
• Professionalism: Demonstrates integrity, respect, and accountability.

Primary Duties And Responsibilities

• Customer Service:
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
• Makes an effort to learn customers’ names and to address them by name whenever possible.
• Assists customers by escorting them to the products they’re looking for, securing products that are out of reach, loading or unloading heavy items, making note of and passing along customer suggestions or requests, and performing other tasks in every way possible to enhance the shopping experience.
• Answers the telephone promptly and provides friendly, helpful service to customers who call.
• Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
• Handles inquiries that do not require a pharmacist’s expertise and judgment.
• Takes orders from or calls doctor’s offices for refill prescriptions.
• Gathers patient information required to prepare prescriptions.
• Aids in maintaining correct patient information.
• Aids in preparing prescription drug products for dispensing.
• Prepares and affixes labels to prescription containers.
• Prepares prescriptions to be mailed.
• Prepares and submits insurance claims.
• Fills prescriptions after they have been dispensed.
• Orders, checks-in, and stocks pharmacy supplies.
• Logs invoices as necessary.
• Performs cash transactions.
• Maintains cleanliness of pharmacy and dispensing area.
• Aids in third party insurance billing and trouble shooting.
• Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
• Adheres to all statutes and regulations pertaining to a pharmacy technician.
• Adheres to company policies and individual store guidelines.
• Reports to work when scheduled and on time.
• Administers vaccines as allowed by law.
• Secondary Duties And Responsibilities:
• Assists in other areas of the store as needed.
• Performs other job related duties and special projects as required.

Knowledge, Skills, Abilities And Worker Characteristics

• Logical or Scientific Thinking: Solves problems using logical or scientific thinking to solve problems; several abstract and concrete variables.
• Arithmetic Calculations: Performs arithmetic calculations involving arithmetic, algebraic and geometric calculations.
• Original Correspondence: Composes original correspondence.
• Technical Manuals: Follows technical manuals.
• Contact with People: Has increased contact with people; interviews, counsels, or advises people; evaluates technical data.

Education And Experience

• High School Diploma or Equivalent:
• Certification: Certified as a licensed technician through a certified national program and maintains continuing education requirements to keep license active.
• Experience: Previous experience as a pharmacy technician or pharmacy clerk is preferred.

Physical Requirements

• Physical Activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.
• Visual Requirements: Vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision (ability to identify and distinguish colors), and field of vision.

Working Conditions

• Work Pace: Frequently involves a fast work pace in a retail store setting.
• Multiple Tasks: Handles multiple tasks (filling scripts, answering telephone, waiting on customers, etc.) every day.
• Dangerous Chemicals/Solvents: Occasional exposure to dangerous chemicals/solvents while compounding products and chemotherapy drugs.

Equipment Used To Perform Job

• PC with pharmacy software and printer
• Cash register
• C.A.R.S. ordering system
• Pharmacy balance
• Scanner
• Calculator
• Telephone
• Fax
• Copier

Confidentiality

Maintains the confidentiality of the customer’s private medical information according to the HIPPA act.

Contacts

• Customers: Daily contact.
• General Public: Daily contact.
• Suppliers/Vendors: Occasional contact.
• Community or Trade/Professional Organizations: Occasional contact.
• Federal/State Governmental or Regulatory Agencies: Occasional contact.

Additional Information

This position frequently involves a fast work pace in a retail store setting. Must be able to handle multiple tasks (filling scripts, answering telephone, waiting on customers, etc.) every day. There is an occasional exposure to dangerous chemicals/solvents while compounding products and chemotherapy drugs.

Employment Requirements

• Pre-Employment Drug Screen: Employment is contingent upon the successful completion of a pre-employment drug screen.