Certified Patient Care Assistant Observation Unit

About the role

Banner University Medical Center is seeking a Certified Patient Care Assistant to join our Observation Unit. As a Certified Patient Care Assistant (CPCA) in the Observation Unit at BUMC-Phoenix, you’ll support patients requiring short-term care (6–24 hours) for further evaluation or treatment beyond an ED visit. This growing field bridges inpatient and outpatient care. In this role, you’ll work closely with RNs to deliver high-quality care using advanced procedures and equipment, helping patients achieve optimal outcomes.

Schedule

This is a full time day shift position working from 7 am–7:30 pm. You will have the opportunity to utilize our self-scheduling tool for shift and weekend coverage.

Differentials

Enjoy an 18% night shift differential and a flat rate $1/hour weekend shift differential.

About Banner University Medical Center Phoenix

University Medical Center Phoenix is a nationally recognized academic medical center focused on coordinated clinical care, expanded research activities, and training future medical professionals. Our commitment to nursing excellence has earned Magnet™ recognition by the American Nurses Credentialing Center. The Phoenix campus features over 730 licensed beds, unique specialty units, and a collaboration with the University of Arizona College of Medicine – Phoenix. The campus also includes fully integrated multi-specialty and sub-specialty clinics.

Responsibilities

• Provides assistance in activities of daily living and completes necessary tasks to promote patient health, including assisting with basic hygiene, maintaining mobility, and providing nutritional support.
• Collects patient specimens and data, including vital signs, input/output, and other delegated measurements in accordance with unit/facility policy and standards of care.
• Documents objective data and routine aspects of patient care.
• Assists in the transportation of patient specimens.
• Recognizes and reports abnormalities or changes in the patient’s health status and responses to treatment to a licensed professional.
• Promotes continuity of care by accurately communicating patient status to other caregivers.
• Performs procedures and uses equipment as delegated by a licensed professional, including blood draws, Foley catheter removal, EKGs, and EKG monitoring.
• Provides necessary supplies, support, and assistance to medical staff and patients for unit-specific procedures under direct supervision.
• Performs receptionist/clerical duties to support overall operating efficiency and effective communication.
• Participates in the resolution of customer problems or collects necessary data and follows through to appropriate resolution.
• Maintains a complete patient record with admission, transfer, and discharge information, progress notes, and consent forms.
• Ensures that all reports and chart forms are scanned or filed into the patient’s record and that charting forms are labeled and accessible.
• Maintains adequate supplies of frequently used patient education materials and assists in ordering patient specimens.
• May transcribe and process physician orders effectively using the electronic medical record.
• Maintains adequate levels of office, dietary, and medical supplies and completes requisition forms when supplies need to be ordered.
• Reconciles supply orders upon delivery and monitors electronic equipment such as patient ID scanners and laptops.
• Based on area of assignment, may assist with transporting patients, including pre-operative and immediate post-operative patients to the critical care unit, and participates in OR room turnover.
• Works under supervision with responsibility for the assigned unit only.
• Performs all functions according to established policies, procedures, regulatory and accreditation requirements, and applicable professional standards.
• Provides an excellent service experience by consistently demonstrating core and leader behaviors.

Requirements

• High school diploma/GED or equivalent working knowledge.
• Current BLS certification is required.
• Current Certified Nursing Assistant (CNA) in the state of practice is required for new hires and transfers.
• Requires skills and abilities typically attained with 1 year of medical clerical experience; preferably in a hospital or physician office setting, or prior experience in customer service.
• Must possess excellent organizational, human relations, and communication skills.
• Working knowledge of medical terminology and computer literacy with keyboarding skills is required.
• Depending on department assignment, receive a minimum passing score of 85% on ECG or EEG test with accurate identification of all lethal cardiac dysrhythmias and epileptiform activity is required.
• Successful completion of either a unit-approved basic electrocardiogram interpretation course or electroencephalographic interpretation course, or on-the-job training is also required.

Preferred Qualifications

• In Arizona, the Licensed Nursing Assistant (LNA) licensure is preferred.
• Recent healthcare experience preferred.
• Successful completion of an approved unit secretary program is preferred.

Sign-on Bonus

Licensed CNA/LNA are eligible for a $3,000 sign-on bonus.