Certified Patient Care Assistant Health Unit Coordinator

About the role

Banner Health has earned Great Place To Work® Certification™ for three consecutive years and is committed to a workplace culture where team members trust leadership, take pride in their work, and enjoy collaborating. Wyoming Medical Center in Casper, Wyoming seeks to transform the lives of those it serves by fostering the highest level of health and wellness across the community, region, and state. As the state’s largest inpatient facility with 249 beds and a Level 2 trauma center, the center is renowned for its cardiac and stroke services. This position is located in the Neuro Unit, which has 27 beds and cares for patients recovering from strokes, seizures, detox, mental health diagnoses, and related conditions.

Responsibilities

• Provide 1:1 patient observation and assist nursing staff with activities of daily living (ADLs), ambulation, blood glucose monitoring, and EKGs.
• Perform administrative support and customer service for an assigned patient care area to promote organized, efficient delivery of care.
• Facilitate communication between physicians, nurses, and patients; call in consults; act as a liaison with internal departments and external contacts.
• Perform receptionist/clerical duties to support department operating efficiency and communication flow.
• Participate in resolving customer problems or collect necessary data and follow through to the appropriate person for resolution.
• Process patient admissions, record bed assignments in the system, create face sheets, and print patient labels upon admission.
• Order outside records from other facilities and physicians’ offices.
• Maintain a complete patient record including admission, transfer, discharge information, progress notes, and consent forms.
• Ensure all reports and chart forms are scanned or filed into the patient’s record.
• Ensure charting forms are labeled and accessible when needed.
• Maintain adequate supplies of frequently used patient education materials.
• May be responsible for quality control/validation activities.
• Enter pending discharges into the system.
• Coordinate patient appointments for procedures and treatments required prior to timely discharge.
• Process patient discharges.
• Maintain adequate levels of office, dietary, and medical supplies; complete requisition forms when supplies need to be ordered.
• Reconcile supply orders upon delivery.
• Monitor and track the use and whereabouts of electronic equipment such as patient ID scanners and laptop computers; ensure all are accounted for and in working order.
• Work under local supervision in a fast‑paced, sometimes stressful environment with a strong focus on customer service.
• Interact with health unit secretaries, staff at all levels, patients, families, physicians, unit staff, case managers, patient service staff, and medical records staff.
• Interact