Certified Patient Care Assistant CNA LNA Med Surg Float

Phoenix, Arizona – Med/Surg Float-Hospital, Day Shift

About the role

Banner Estrella Medical Center is seeking a Certified Patient Care Assistant for our Med Surg Clinical Care Operations (CCO), the central hub for patient management on campus. CCO provides relief staffing to clinical departments/units, bed assignment, unit staffing, house supervision, and emergency preparedness. As a Patient Care Assistant, you will float throughout the facility (ICU, PCU, MedSurg, PACU, Medical Imaging, ED, and more), delivering care to a diverse patient population. This role offers numerous educational and growth opportunities for highly skilled, flexible CNAs.

A sign-on bonus of $3,000 is available for new Banner Health Certified/Licensed CNA/LNAs. Full-time day shifts (3×12-hour shifts per week, 6:00 AM–6:30 PM) are available, with self-scheduling for shift and weekend coverage. Weekend and holiday rotations are required, with a $1/hour weekend shift differential and an 18% night shift differential when applicable. A 12-month commitment is required for the sign-on bonus.

Responsibilities

• Provide assistance with activities of daily living, including hygiene, mobility, and nutritional intake.
• Collect patient specimens and data (vital signs, input/output, and other delegated measurements) in accordance with unit/facility policy.
• Document objective data and routine aspects of patient care in medical records.
• Assist in transporting patient specimens and recognize/report abnormalities or changes in patient health status.
• Promote continuity of care by communicating patient status accurately to other caregivers.
• Perform procedures and use equipment as delegated by a licensed professional (e.g., blood draws, Foley catheter removal, EKGs, EKG monitoring).
• Provide supplies, support, and assistance for unit-specific procedures under direct supervision.
• Perform receptionist/clerical duties to support operational efficiency and communication flow.
• Participate in resolving customer problems or escalate issues to appropriate personnel.
• Maintain complete patient records, including admission, transfer, discharge information, progress notes, and consent forms.
• Ensure charting forms are labeled, accessible, and scanned/filed into patient records.
• Maintain adequate supplies of office, dietary, and medical materials; complete requisition forms and reconcile orders.
• Monitor and track electronic equipment (e.g., patient ID scanners, laptops) to ensure accountability and functionality.
• Depending on assignment, assist with transporting patients (e.g., pre/post-operative to critical care) and participate in OR room turnover.

Requirements

• High school diploma/GED or equivalent working knowledge.
• Current BLS certification (must meet AHA curriculum guidelines; in-person skills session required).
• Current Certified Nursing Assistant (CNA) certification in the state of practice (required for new hires and transfers; existing Tucson incumbents may not transfer without meeting this requirement).
• 1 year of medical clerical experience (preferably in a hospital or physician office) or prior customer service experience.
• Excellent organizational, human relations, and communication skills.
• Working knowledge of medical terminology and computer literacy/keyboarding skills.
• Depending on department assignment, an 85% minimum passing score on ECG or EEG tests (identifying lethal cardiac dysrhythmias and epileptiform activity) and completion of an approved electrocardiogram/electroencephalographic interpretation course or on-the-job training.
• For employees in behavioral health settings serving children (Banner Behavioral Health Hospital, BTMC Behavioral, BUMG, BUMCT, or BUMCS): Arizona Fingerprint Clearance Card required at hire and maintained throughout employment; Arizona Criminal History Affidavit must be signed upon hire.
• For Banner Home Care AZ employees: Arizona Fingerprint Clearance Card required at hire and maintained throughout employment.

Preferred Qualifications

• Licensed Nursing Assistant (LNA) licensure in Arizona.
• Recent healthcare experience.
• Successful completion of an approved unit secretary program.

Benefits

Banner Health offers a variety of benefits to support health and financial security, including:

• Health insurance options.
• Financial security programs.

About the Facility

Banner Estrella Medical Center is a 353-bed acute care hospital in west Phoenix, opened in 2005. It features a fully electronic facility with electronic medical records, computerized physician order entry, digital radiography, and advanced ICU monitoring. Recognized as one of the "ten most innovative hospitals in the country" by Newsweek Magazine and as one of Phoenix's Best Hospitals by U.S. News and World Report, the hospital emphasizes a healing atmosphere with therapies such as pet therapy, aromatherapy, spiritual care, and Reiki.