Certified Nursing Assistant (CNA)

About the role

Daymark is looking for candidates with a Certified Nursing Assistant background for their "Health Partner" role within their Care Team. Health Partners are core members of the Daymark care team, supporting integrated, whole-person care for our patients.

Responsibilities

• Conduct structured social needs assessments (SDOH) and connect patients with community resources, which may include transportation, financial assistance, food, medical equipment, or emotional support programs.
• Support development of patients’ care plans and participate in case conferences to ensure quality care delivery.
• Serve as the primary point of contact for virtual visit readiness and basic technology troubleshooting.
• Cookordinate and schedule care for patients, including scheduling follow-up visits and facilitating referrals.
• Own structured chart preparation to ensure providers are visit-ready, including accurate contact, insurance, and care team information.
• Track completion of our Symptom Survey, complete all appropriate follow ups, and escalate clinical concerns as needed.
• Document social interventions, tasks, and care coordination activities in the electronic health record in a timely and standardized format.

Requirements

• At least 3 years of experience as a Medical Assistant, CNA, EMT, or in a similar clinical or care coordination setting.
• Oncology experience is a bonus.
• You're comfortable driving to visit patients in the field.
• Comfortable with technology, using tools like Slack, Zoom, the Google Suite, and EHR systems.
• Bias to action: comfortable identifying and prioritizing needs and acting on them immediately.
• Comfortable with change and ambiguity, able to figure out what needs to be done and take action.
• Strong relational skills, able to establish rapport and work effectively with diverse populations including health care providers, clinical staff, patients, and family members.
• Organized & communicative, proficient in collecting patient clinical and demographic data and documenting appropriately in a timely manner.
• Open to working from Daymark's office: comfortable working out of their office in Providence, Rhode Island 5 days a week, and visiting patient's homes whenever needed.

Qualifications

• Bilingual: a plus but not required.

Skills

• Experience with structured social needs assessments (SDOH).
• Ability to connect patients with community resources.
• Knowledge of EHR systems.
• Effective communication and documentation skills.
• Ability to manage multiple tasks and prioritize responsibilities.

Benefits

• Equal opportunity employer.
• Basic Life Support (BLS) certification required.
• Compliance with Daymark's Employee Vaccination and Testing policy.
• Valid driver's license required for in-home visits.

Pay

$50,000 - $60,000 USD

Schedule

Flexible, with the option to work from Daymark's office in Providence, Rhode Island 5 days a week, and visiting patient's homes as needed.