Certified Medical Records Technician

East Tennessee Pharmacy Services, a member of the Guardian family of pharmacies, delivers customized medication management solutions to healthcare organizations serving seniors and individuals with complex care needs. The role supports facility profiles, medication records, and communication between operations, clients, and prescribers in a fast‑paced, team‑oriented environment.

Scheduling Requirements

• Monday–Friday, 8:00 am–5:00 pm; no weekends or holidays
• PTCB certification required
• Tennessee Pharmacy Technician License required

Attributes Required

• Work Ethic/Integrity – intrinsic drive to excel with values aligned to company philosophy
• Relational – ability to build relationships with business‑unit management and become a trusted advisor
• Strategy and Planning – ability to think ahead, plan, and manage time efficiently
• Problem Solving – ability to analyze causes and solve problems at strategic and functional levels
• Team Oriented – ability to work effectively and collaboratively with all team members

Essential Job Functions

• Establish and maintain facility profiles and create new admit profiles in the QS1 system
• Communicate with facilities to obtain information for resident/facility profiles
• Develop and maintain contact relationships with facility staff; route service problems to marketing and operations for timely resolution
• Create and implement custom Standing Orders or Medication Administration Records (MARs) print options as requested
• Implement custom options within QS1 as requested
• Understand eMAR procedures and navigate each eMAR platform to troubleshoot and resolve customer problems
• Work with prescribers and facility staff to maintain continuous, active prescriptions for residents
• Update monthly Medication Administration Records and Physician Orders (POs) for facilities
• Communicate with facilities regarding prescription drug interactions and resident profiles via telephone/fax
• Maintain notes on resident profiles regarding problem resolution
• Communicate prescription questions/issues with physicians/medical office staff as needed
• Establish and maintain delivery schedule for monthly records with facilities and courier function
• Print monthly records and route to courier for timely delivery
• Generate custom reports for facilities as requested
• Maintain schedule for custom monthly reports, ensuring timely and accurate delivery
• Coordinate with data entry to ensure drug profiles are active
• Perform monthly review of facility profiles and update as needed
• Maintain appropriate supplies inventory by reporting ordering needs to the Inventory Department
• Assist pharmacists with prescriptions, problem resolution, or other tasks as directed
• Enter and profile prescriptions into various systems
• Other essential functions and duties may be assigned as needed

Education and Certifications

• High School Diploma or GED required
• Pharmacy Technician license/certification/registration per state requirements; national certification (PTCB) preferred

Skills and Qualifications

• 1+ years of related experience (advanced degree may substitute for experience)
• Advanced computer skills; pharmacy operations system experience preferred/required
• Ability to work independently and deliver to deadlines
• Ability to solve problems with minimal direction
• Great attention to detail and accuracy
• Ability to excel in a fast‑paced, team‑oriented environment handling multiple tasks simultaneously while adhering to strict deadlines
• Quality‑minded; motivated to seek out errors and inquire when something appears inaccurate
• Working knowledge of State Assisted Living regulations and facility requirements
• Experience working with medication administration records

Work Environment

Ability to work flexible hours including weekends (note: primary schedule is Monday–Friday, 8 am–5 pm with no weekends or holidays).

Benefits

Compensation & Financial

• Competitive pay
• 401(k) with company match

Family, Health & Insurance Benefits (Full‑time employees working 30+ hours/week)

• Medical, Dental, and Vision
• Health Savings Accounts and Flexible Spending Accounts
• Company‑paid Basic Life and Accidental Death & Dismemberment
• Company‑paid Long‑Term Disability and optional Short‑Term Disability
• Voluntary Employee and Dependent Life, Accident, and Critical Illness
• Dependent Care Flexible Spending Accounts

Wellbeing

• Employee Assistance Program (EAP)
• Guardian Angels (Employee assistance fund)

Time Off

• Paid holidays and sick days
• Generous vacation benefits based on years of service