Certified Medical Assistant Team Lead

About the role

We're committed to bringing passion and customer focus to the business. This vision is achieved through our five core values of Collaboration, Innovation, Diversity and Inclusion, Integrity and Accountability.

Responsibilities

• Supervise and support team members and business operations.
• Ensure day-to-day operations including cash deposits, ordering, inventory management, call backs, etc. are completed regularly with follow-up from ROM.
• Conduct monthly inventory.
• Responsible for order approval.
• Aid ROM in resolving patient concerns at the center.
• Provide weekly oversight of calibrator calls.
• Drive KPIs and Strategic Initiatives in partnership with ROM (NPS, LWOBs, GoReg, Registration Errors, Conv Pay, Quality Metrics, Etc.).
• Responsible for site walk-throughs.
• Aid center with patient rushes and be available to step in last minute to fill open shifts/call outs without the use of Premium pay.
• Assist with MOD duties such as during weekly leadership meetings, conference calls, leadership events, weekends, etc.
• Conduct performance review, assist in the training and assessment of team members assigned to the center.
• Participate in interviewing and provide feedback on new hire selection.
• Process patient registration, which includes securing required paperwork and insurance documentation, and verification of insurance and patient eligibility.
• Process co-pays and schedule patient appointments for assigned center.
• Cook up provider referrals to assigned Specialist.
• Answer patient questions regarding their care and keep them informed of their status.
• Inform technical staff of patient flow.
• Prepare patients for examination, which includes conducting interviews to verify patient information, record medical history; confirm purpose of visit.
• Perform preliminary physical tests (blood pressure, weight, temperature, etc.) for vital signs and escalate critical cases to provider as needed.
• Conduct point of care testing as needed (i.e., flu, strep, urinalysis, ECG, HCG); and provide patient information to provider.
• Stock supplies and maintain exam rooms, front desk, and reception area; ensure providers have medical supplies needed.
• Complete order sheets to maintain supply inventory levels; regularly check expiration dates on supplies.
• Prepare medical records and scan charts to patient files.
• Answer phone calls, collect and sort daily incoming and outgoing postal correspondence.
• Ensure reception is well maintained.
• Perform opening and closing duties, which includes cashing out, end-of-day communication, and securing the building.
• Follow operating instructions to perform and document daily controls and calibration of equipment; maintain Quality Assurance/Quality Control logs for equipment, troubleshoot breakdowns, perform preventive maintenance, and submit repair tickets as needed.
• Partner with Market PBP (people business partner) to issue DANs/PIPs in accordance to our policies.
• Aid Market Specialist with call out management if needed.

Requirements

• Graduate of a Medical Assistant Program preferred
• 1+ years of Medical Assistant experience under a licensed healthcare supervisor within the last 3 years preferred
• High school diploma or equivalent required
• Basic Life Support (BLS) required (American Heart Association or American Red Cross)

Qualifications

• One of the following certifications is required:
  • ARMA – American Registry of Medical Assistants
  • CCMA – Certified Clinical Medical Assistant (verified through NHA, National Healthcareer Association)
  • CMA – Certified Medical Assistant (verified through AAMA, American Association of Medical Assistant)
  • RMA – Registered Medical Assistant (verified through AMT, American Medical Technologists or AAH, American Allied Health)
  • NCMC – National Certified Medical Assistant (verified through NCCT, National Center for Competency Testing)
  • NRCMA – Nationally Registered Certified Medical Assistant (verified through the National Association for Health Professionals)
  • Emergency Medical Technician (verified through the National Registry of Emergency Medical Technicians)
  • Certified Nursing Assistant

Skills

• Knowledge of medical office management systems and procedures
• Excellent time management skills and ability to multi-task and prioritize work
• Social perceptiveness and service oriented
• Excellent written and verbal communication skills
• Strong organizational and planning skills
• Proficiency in MS Office and patient management software
• Keyboard proficiency
• Experience using Electronic Health Records

Benefits

Not specified

Pay

Not specified

Schedule

Not specified