Certified Medical Assistant | Remote | $17/hour | Starts 08/06/26

Responsibilities

• Receive and respond to prescription refill requests through various communication channels, including phone, email, fax, and Telephone Encounter.
• Verify the validity and accuracy of prescription refill requests received, ensuring compliance with regulatory guidelines.
• Prepare and dispense prescription refills accurately and efficiently, following established organizational protocols and procedures.
• Demonstrate exceptional customer service skills when interacting with internal and external stakeholders, providing clear and comprehensive information.
• Compile and analyze data to track key performance indicators related to prescription refill processing, presenting findings to departmental leadership, and identifying trends.
• Adhere to assigned schedules and quality metrics, maintaining productivity and efficiency in prescription refill processing.
• Provide administrative support to clinical staff and managers for special projects, studies, and reports related to medication refill programs.
• Collaborate with interdisciplinary teams to optimize workflow efficiency and enhance patient care outcomes.

Qualifications

• High school graduate or GED equivalent.
• Medical Assistant: must be certified by the American Association of Medical Assistants or as a Registered Medial Assistant by the American Medical Technologists.
• At least 1 year experience working as a Medical Assistant in a clinical or medical office environment.
• Knowledge of medical terminology and medications.
• Strong computer experience (data entry, screen navigation, keyboarding), including working in an Electronic Medical Record or Electronic Health Records.
• Experience with Microsoft Outlook (email) and Word.
• Excellent customer service skills.
• Able to adhere to daily schedules and duties.
• Excellent oral and written communication skills.
• Excellent demonstration of caring and compassion.
• Must have reliable internet connection (Satellite and 5G connections are not acceptable).

Why Carenet?

For more than 30 years, Carenet Health has pioneered advancements for an experience that touches all points across the healthcare consumer journey. In fact, we interact with 1 in 3 Americans every day, delivering positive healthcare experiences and improving outcomes.

How To Thrive When Working At Home

• Choose a consistent work area/office.
• Make your area physically safe.
• Stay organized.
• Personalize your desk!
• Keep it quiet - remember, we are dealing with patients!
• Protect your computer.
• Support.
• Communicate.
• Coach and focus on your performance.
• Quality matters.
• Success.
• Get ready for work!
• Prepare yourself mentally.
• Use your resources.
• On your break, get outside once in a while.

Carenet Health is an Equal Opportunity Employer

We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. Please note that we are not accepting resumes for this position from external staffing agencies or recruiters. To be considered for this role, please submit your application directly through our official career portal.

Compensation & Benefits

• The wage for the Medication Refill role is $17.00 per hour.
• In addition, we offer a comprehensive benefits package that includes health, dental, and vision insurance, a 401(k) plan with company match, paid time off (PTO) and holidays, flexible spending accounts (FSAs), employee wellness programs, and career development opportunities.