Certified Medical Assistant | Remote | $17/hour | Starts 07/23/26

Job Description

Receive and respond to prescription refill requests through various communication channels, including phone, email, fax, and Telephone Encounter.
Verify the validity and accuracy of prescription refill requests received, ensuring compliance with regulatory guidelines.
Prepare and dispense prescription refills accurately and efficiently, following established organizational protocols and procedures.
Demonstrate exceptional customer service skills when interacting with internal and external stakeholders, providing clear and comprehensive information.
Compile and analyze data to track key performance indicators related to prescription refill processing, presenting findings to departmental leadership, and identifying trends.
Adhere to assigned schedules and quality metrics, maintaining productivity and efficiency in prescription refill processing.
Provide administrative support to clinical staff and managers for special projects, studies, and reports related to medication refill programs.
Collaborate with interdisciplinary teams to optimize workflow efficiency and enhance patient care outcomes.

Security

Safety - Choose a consistent work area/office
Make your area physically safe
Stay organized
Personalize your desk!

Support

Security - Privacy matters
Keep it quiet - remember, we are dealing with patients!
Protect your computer
Support - Communicate
We coach and focus on your performance
Quality matters

Success

High school graduate or GED equivalent
Medical Assistant: must be certified by the American Association of Medical Assistants or as a Registered Medial Assistant by the American Medical Technologists.
At least 1 year experience working as a Medical Assistant in a clinical or medical office environment
Knowledge of medical terminology and medications
Strong computer experience (data entry, screen navigation, keyboarding), including working in an Electronic Medical Record or Electronic Health Records
Experience with Microsoft Outlook (email) and Word
Excellent customer service skills
Ability to adhere to daily schedules and duties
Excellent oral and written communication skills
Excellent demonstration of caring and compassion
Must have reliable internet connection (Satellite and 5G connections are not acceptable)

Qualifications

• A high school diploma or GED equivalent
• A Medical Assistant certification from the American Association of Medical Assistants or the American Medical Technologists
• At least one year of experience working as a Medical Assistant in a clinical or medical office setting
• Knowledge of medical terminology and medications
• Strong computer skills, including data entry, screen navigation, and keyboarding, especially in an Electronic Medical Record or Electronic Health Records system
• Experience using Microsoft Outlook (email) and Word
• Excellent customer service skills
• The ability to follow daily schedules and duties
• Excellent oral and written communication skills
• An excellent demonstration of caring and compassion
• A reliable internet connection (Satellite and 5G connections are not acceptable)

Compensation & Benefits

The wage for the Medication Refill role is $17.00 per hour.
In addition, we offer a comprehensive benefits package that includes health, dental, and vision insurance, a 401(k) plan with company match, paid time off (PTO) and holidays, flexible spending accounts (FSAs), employee wellness programs, and career development opportunities.

About the Company

Carenet Health is not authorized to hire in certain states due to internal business considerations: AZ, CA, CO, ME, NE, NJ, NY, NV, OR, WA, MD, RI, WV, AK, HI, CT, DE, VT, or Puerto Rico

How to Thrive When Working at Home

For more than 30 years, Carenet Health has pioneered advancements for an experience that touches all points across the healthcare consumer journey. In fact, we interact with 1 in 3 Americans every day, delivering positive healthcare experiences and improving outcomes. From best-in-class clinical expertise to personalized and automated solutions, we integrate the power of human touch with data-driven technology in our mission to make healthcare better for all.

Additional Information

Note: Completion of assessments may be required before an applicant can move forward. Completing assessments must be done independently. Any discovery of unauthorized completion, whether during or after the hiring process, will result in disqualification or termination.
Carenet Health is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.
Please note that we are not accepting resumes for this position from external staffing agencies or recruiters. To be considered for this role, please submit your application directly through our official career portal.