Certified Medical Assistant, Full Time- Neurology Institute of Boerne

About the role

Our Certified Medical Assistants play a crucial role within the infusion center as part of a collaborative medical team. The individual in this role will be responsible for welcoming patients, assisting medical staff, and delivering safe, compassionate care in accordance with all external and internal guidelines and regulations. This location will require working on some days when no patients are scheduled, working alone to support administrative functions, and intake medical deliveries as needed.

Responsibilities

Primary Responsibilities

• Performs a variety of patient care activities rendering quality patients in accordance with standards of practice.
• Room clinic patients in person or virtually and update patient chart with the required information.
• Communicate pertinent patient data to providers and nurses to ensure quality and continuity of patient care.
• Provide administrative and front-end support: Greet patients, assist with scheduling, manage phone calls (incoming and outgoing), and process payments.
• Oversee and ensure efficient turnover of exam rooms.
• Assist provider in the exam room as requested.
• Collect, prepare, and submit ordered patient lab specimens as directed.
• Assist Patient Services team as needed to obtain prior authorizations for prescribed treatments and documents.
• Triage patient phone calls and messages and document them appropriately.
• Order and manage supplies under the direction of manager.
• Disinfect and stock the exam rooms.
• Assist in obtaining records required for the patient’s chart.
• Demonstrate effective communication skills, reporting patient issues as needed throughout the treatment day.
• Follow company policies and CDC guidelines for infection control.

Secondary Responsibilities

• Assist with proper handling and storage of hazardous materials.
• Maintain confidentiality of all company and patient records. Adhere to HIPAA.
• Communicate schedule changes to the team and assist with rescheduling patients.
• Manage incoming mail and deliveries.

Requirements

• High school graduate or equivalent, required.
• Medical Assistant Certification.
• CPR/BLS, required.
• 1 year of experience working within a clinical environment, required.
• 1 year in an administrative, patient-facing, or customer service role, required.
• Phlebotomy and lab processing skills, preferred.

Skills

• Prior experience with eClinicalWorks a plus.
• Experience in obtaining prior authorizations for drugs including Botox for migraine, placing physician orders, chart check, triage, and refills.
• Self-motivated with the ability to work independently as needed.
• Outstanding communication and interpersonal skills with ability to communicate professionally and effectively with other staff members, patients, and physicians.
• Computer skills for electronic recordkeeping.
• Able to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Benefits

• Medical, Dental, Life, Vision.
• Option for HSA with Employer Contribution.
• 401K with Match up to 4%.
• PTO: Accrual 3+ weeks/YR, buy-back program (get paid for unused PTO), and PTO donation program.
• Wellness Reimbursement Program - $360 Annually.
• Employee Referral Bonus - Uncapped bonus potential.
• Tuition Assistance Program.
• Employee Assistance Program (Employer-provided).
• Short & long-term disability (Employer-provided).
• Life Insurance (Employer-provided).
• 5% Annual Bonus Potential - Paid Quarterly (Performance Based).
• Company-wide Employee Ownership Program.

Pay

$20.00 - $23.00/hour

Schedule

Full-Time, Non-Exempt

Monday - Friday | 8:00am - 4:30pm

Work Environment & Physical Demands

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Regularly exposed to work near moving mechanical parts (medical equipment and machinery).
• May be exposed to fumes or airborne particles and toxic or caustic chemicals.
• The noise level in the work environment is usually moderate.
• Specific vision abilities required include close vision, color differentiation, distance vision, peripheral vision, depth perception, and ability to adjust focus.
• While performing the duties of this job, the employee is required to stand; walk and talk, hear, and smell.
• Requires excellent visual acuity and manual dexterity.
• Frequently required to use hands to finger, handle, or feel and reach with hands and arms.
• Frequently required to sit; stoop, kneel, bend, crouch, or crawl.
• May be required to use safety equipment, PPE (personal protective equipment) that may include but not be limited to face shield or goggles, non-slip shoes, gloves, mask, and other protective garments and equipment.

Who We Are

The Vivo Infusion team is focused on providing patients with the highest quality of care in a comfortable, safe, and convenient setting! Vivo is a national company with locations in 15 states, providing opportunities for growth and advancement as well as competitive benefits that support what matters most to you. Our highly trained medical professionals are dedicated to delivering a safe, comfortable, and affordable solution for our patients. We offer an array of advanced therapeutics and provide personalized care for every patient. We are passionate about providing high-quality patient care, relationships with our referring Providers, and nurturing our company culture!

Vivo Infusion has received The Gold Seal of Approval® from The Joint Commission. The Joint Commission Gold Seal of Approval is a nationally recognized distinction voluntarily earned by a select set of healthcare providers. An organization that achieves The Gold Seal of Approval® shows its commitment to holding itself accountable to a high bar for quality and safety for those they serve.