Certified Medical Assistant (Entry-Level/Float)

One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. We’re on a mission to transform healthcare, improving the experience for patients, providers, employers, and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses, and mental health concerns have been delighting people for the past fifteen years. In February 2023, One Medical joined Amazon to deliver exceptional healthcare to more consumers, employers, care team members, and health networks.

About the role

As a Certified Medical Assistant (internally referred to as Lab Services Specialist/Member Support Specialist) at one of our offices, you’ll provide an exceptional experience for our patients and help them accomplish an important part of their care journey by providing venipuncture and other clinical support services. You will be an ambassador for patients, removing barriers to care and ensuring a truly exceptional in-office patient experience. You will steward the office space to align with the One Medical brand and serve as the first point of contact for patients, providing support as requested by the Practice Coordinator, Operations Manager, or providers.

Responsibilities

• Use impeccable C-I-CARE (a framework for effective communication) in all patient interactions, both clinical and administrative, ensuring a fluid and positive in-office experience through patient intake, same-day schedule management, follow-up scheduling, billing and insurance knowledge, monitoring patient feedback, and assisting with outreach as necessary.
• Provide best-in-class venipuncture services for a population ranging from pediatrics to geriatrics, depending on the office location.
• Perform and assist with extended scope duties such as non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs.
• Maintain high standards of in-office care through proper specimen labeling, handling and processing, inventory upkeep, and tool sterilization.
• Care for members beyond the lab room by answering patient messages, following up on lab cases, and assisting providers and the virtual medical team with clerical duties such as biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting.
• Handle front-of-house duties including check-in/check-out, insurance verification, printing/paperwork tasks, prepping tests, and tasking to service level expectations.
• Contribute to team development through rounding, attending team huddles, participating in problem-solving, and supporting in-office providers with ad-hoc asks.
• Perform opening and closing duties, daily office upkeep, maintain the look and feel of patient and employee-facing spaces, restock supplies, and ensure organization.
• Master our technology suite, including Slack, G-suite, Zoom, Circulation, and our Electronic Medical Record System to interact with team members and complete daily work.

Requirements

• An active Medical Assistant certification from NHA, AAMA, NCCT, or the AMT.
• Graduated from a postsecondary Medical Assistant program accredited by CAAHEP, ABHES, another accrediting organization recognized by the U.S. Department of Education, or completed relevant Medical Assistant training by any branch of the armed forces.
• Strong customer service skills, including the ability to establish and maintain effective customer relationships and deliver customer-centric solutions.
• Strong written and verbal communication skills.
• A High School Diploma or equivalent.
• Proficiency in computer technology such as typing, navigating the internet, and using multiple software systems simultaneously.
• Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams is a plus).
• A proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care.
• A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks.

Pay

The base pay for this position is $25.75 per hour based on a full-time schedule.

Schedule

This is a full-time role (40 hours/week) with 8-hour shifts generally taking place between 7:30 AM - 7:00 PM, primarily based in our Westport, CT office, with floating to Darien Commons and New Canaan office locations as needed.

Benefits

• Taking care of you today:
  • Paid sabbatical for every five years of service.
  • Free One Medical memberships for yourself, your friends, and family.
  • Employee Assistance Program - Free confidential services for team members who need help with stress, anxiety, financial planning, and legal issues.
  • Competitive Medical, Dental, and Vision plans.
  • Pre-Tax commuter benefits.
  • PTO cash outs - Option to cash out up to 40 accrued hours per year.
• Protecting your future for you and your family:
  • 401K match.
  • Credit towards emergency childcare.
  • Company-paid maternity and paternity leave.
  • Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance.
  • Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance.
• Additional benefits for practicing clinicians:
  • Malpractice Insurance - Malpractice fees to insure your practice at One Medical are covered 100%.
  • UpToDate Subscription - An evidence-based clinical research tool.
  • Continuing Medical Education (CME) - Receive an annual stipend for continuing medical education.
  • Rounds - Providers end patient care one hour early each week to participate in this shared learning experience.
  • Discounted rate to attend One Medical’s Annual REAL primary care conference.