Certified Medical Assistant (CMA) - Hillsborough Urgent Care

About the role

Certified Medical Assistant at Duke Urgent Care Hillsborough, providing prompt, compassionate care for patients of all ages with minor injuries and illnesses. The clinic operates in a fast-paced, sometimes high-pressure setting while maintaining a close-knit, collaborative environment that fosters open communication, professional growth, and mutual support.

$7,500 Commitment Bonus for Eligible Candidates. Certified Medical Assistant certification is required prior to beginning position.

Location: 267 S Churton St, Hillsborough, NC 27278

Responsibilities

Clinical Responsibilities

• Collect medical histories, monitor vital signs, explain treatments to patients, and prepare them for exams and procedures.
• Provide patient care support, including assisting medical staff, gathering and preparing lab samples, conducting basic lab tests, performing EKGs, removing sutures/staples, changing dressings, and educating patients and families about care.
• Document patient information in medical records.
• Dispose of contaminated supplies, process instruments, and clean medical equipment.
• Call in prescriptions, prepare and give medications as instructed by the doctor, and handle prescription refills.
• Perform other clinical tasks as assigned by the doctor.

Administrative Responsibilities

• Greet patients, answer calls, schedule appointments (including arrival in Maestro Care), check out patients, and handle referral scheduling.
• Coordinate hospital admissions, lab services, and update medical records.
• Complete forms, manage billing tasks such as receiving copays and collecting balances, and handle correspondence.
• Order supplies and assist with clinic activities, such as Joint Commission or fall prevention efforts, and participate in clinic committees.
• Perform additional administrative tasks as assigned.

Requirements

Education

• Level I: Graduation from an accredited Medical Assistant program strongly preferred. High school or GED graduation required.
• Level II: Graduation from a medical assistant program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) strongly preferred. High school or GED graduation required.
• Level III: Graduation from a medical assistant program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) strongly preferred. High school or GED graduation required.

Experience

• Level I: No experience required.
• Level II: At least 1 year of clinical experience as a Medical Assistant in a clinical setting.
• Level III: At least 3 years of clinical experience as a Medical Assistant in a clinical setting.
• Note: 1 year of experience will be provided for an Associate degree in Medical Assisting.

Degrees, Licensure, and/or Certification

• Certification by AAMA, AMT, NHA-CCMA, NCMA, or ARMA required.
• BLS (Basic Life Support) required.

Skills

• Strong customer service skills with the ability to follow both oral and written instructions.
• Ability to lift heavy items and assist with transporting patients in stretchers or wheelchairs.
• Knowledge of sterile techniques and procedures relevant to the work performed.
• Familiarity with procedures for administering both routine and special patient treatments.
• Understanding of sanitation, personal hygiene, and basic health and safety practices for clinic environments.
• Knowledge of infection control procedures and safety measures, with age-specific competency.
• Ability to document and communicate information clearly while building effective relationships with patients and staff.
• Typing skills and knowledge of medical terminology (Levels II and III).
• Ability to independently seek resources and work collaboratively with others.

Schedule

Three 12-hour shifts with rotating weekends, including holidays. Hours: 8 AM – 8 PM.

Pay

$7,500 commitment bonus for eligible candidates.