Certified Medical Assistant

Location: Winston-Salem, NC

Pay: $25/hour | Full-time, Direct Hire

Schedule: Monday–Friday 8:00 AM–5:00 PM, rotating monthly Saturday shift 7:30 AM–12:00 PM

About the role

The Certified Medical Assistant (CMA) provides high-quality clinical and administrative support to physicians, advanced practice providers, nurses, and patients throughout their fertility treatment journey. This role ensures efficient clinic operations while delivering compassionate, patient-centered care in a fast-paced, team-oriented environment.

Responsibilities

• Escort patients to examination rooms and prepare them for provider visits.
• Obtain and accurately document vital signs, medical history, medications, allergies, and chief complaints.
• Prepare patients for examinations and in-office procedures.
• Assist physicians and advanced practice providers during examinations and procedures.
• Perform phlebotomy, specimen collection, injections, and other clinical duties within certification and state regulations.
• Provide patient education regarding medications, treatment plans, and follow-up instructions.
• Maintain patient confidentiality in accordance with HIPAA regulations.
• Prepare examination and procedure rooms before and after patient visits.
• Sterilize and maintain medical instruments and equipment.
• Ensure adequate inventory of medical supplies and notify management when reordering is necessary.
• Perform quality control checks on clinical equipment.
• Maintain clean, organized, and safe patient care areas.
• Assist with fertility monitoring appointments.
• Prepare laboratory specimens for transport.
• Coordinate patient flow for ultrasounds, laboratory testing, and provider appointments.
• Assist with IVF, IUI, egg retrieval, embryo transfer, and minor office procedures as directed.
• Support patients through sensitive and emotionally challenging aspects of fertility care with empathy and professionalism.
• Accurately document patient encounters in the electronic medical record (EMR).
• Enter provider orders as directed.
• Review patient charts for completeness.
• Maintain accurate and timely documentation.
• Answer patient questions within scope of practice.
• Return patient phone calls and electronic portal messages promptly.
• Coordinate with nursing staff, physicians, embryology, laboratory, billing, and front office teams.
• Communicate professionally with outside laboratories, pharmacies, and referring physician offices.
• Assist with scheduling appointments when necessary.
• Obtain medical records and outside laboratory results.
• Process referrals and authorizations as assigned.
• Scan and upload documents into the EMR.
• Follow OSHA, HIPAA, CLIA, and infection control standards.
• Maintain current certification and required continuing education.
• Adhere to all clinic policies and procedures.
• Participate in quality improvement initiatives and staff training.

Qualifications

• High school diploma or GED required.
• Graduate of an accredited Medical Assistant program.
• Current Certified Medical Assistant (CMA), Registered Medical Assistant (RMA), or equivalent certification required.
• Minimum of 3 years of clinical medical assistant experience preferred.
• Women’s health, OB/GYN, infertility, reproductive medicine, or surgical practice experience strongly preferred.
• Phlebotomy experience preferred.
• Experience using electronic medical records.

Skills

• Excellent patient care and customer service skills.
• Strong interpersonal and communication abilities.
• Ability to multitask in a fast-paced clinical environment.
• Exceptional organizational and time-management skills.
• Strong attention to detail.
• Ability to maintain professionalism during emotionally sensitive patient interactions.
• Knowledge of medical terminology.
• Basic understanding of fertility treatments is preferred.
• Proficiency in Microsoft Office and electronic medical records.

Performance Expectations

• Deliver exceptional patient care and maintain high patient satisfaction.
• Ensure accurate and timely documentation.
• Maintain efficient patient flow and minimize wait times.
• Demonstrate reliability, punctuality, and accountability.
• Maintain clinical competency and certification requirements.
• Support physicians and clinical staff with professionalism and teamwork.
• Follow all safety, infection control, and regulatory requirements.
• Contribute to a positive, respectful, and collaborative work environment.