Certified Health Coach - Remote

Job Summary

Start Date: Monday, September 14th, 2026
Shift: Monday - Friday: Must be open to any shift between the hours of 10:30am – 9:00pm CST.
It is required to work every fourth Saturday from 8:00am-4:30pm CST
Training: Training will be a duration of 6 weeks from 8am – 4:30pm CST
Due to the structured training schedule, new hires are unable to miss any days of training.

Essential Job Functions

• Participating in the following types of telephonic calls:
  • Engagement (inbound and outbound) - contacting eligible participants to inform them of the program offering and enroll them in the program
  • Coaching (inbound and outbound) - providing individualized behavior change coaching to reduce or eliminate high risk behaviors and encourage adoption of habits that are conducive to a higher quality of life
  • Chase (outbound) - reaching out to members who are enrolled in coaching, but do not have a scheduled call
• Career Support Team - Coordinate delivery of services and care with other members of a multi-disciplinary care team, including nurses and external vendors. Support operational aspects of the assigned area to meet the organization's customer requirements, which can include multiple customers.
• Support member interaction - Caseloads may be a 1:1 model or team based. This is determined by the business/client need. Participate in daily and monthly meetings for updates and to present findings and insight
• Note and track the members' progress and efficacy of program

Specific Skills/Attributes

• Effective interpersonal and communication skills required
• Understand directions and communicate/respond to inquiries
• Enthusiastically inspires members to change behaviors and to see possibilities
• Ability to coach effectively using motivational interviewing
• Ability to learn and effectively utilize documentation software to record interactions with members and to communicate directly with them via chat
• Attention to detail when documenting interactions with participants
• Flexibility to work any shift (typically an evening shift) or change shifts based on business needs. This also includes availability to work rotating Saturdays

Qualifications

• Completed training from a NBHWC certified training program required
• Active board certification in Wellness Coaching from NBHWC a plus
• Bachelor's degree in health-related field required (i.e., Psychology, Nutrition, Exercise Science, etc.)
• Experience with using chat to deliver coaching sessions a plus
• Experience with benchmarks and contact center metrics preferred, including adherence to schedule
• Proficiency in computer data entry and Microsoft Office
• Ability to coordinate telephonic communication with program participants while simultaneously navigating software platform and entering data, for extended periods of time
• Knowledge ability to quickly learn information around lifestyle related topics such as: smoking cessation, weight management, nutrition, exercise, stress reduction and sleep desired
• Ability to work independently and prioritize a moderate workload with minimal supervision
• Adaptability to schedule changes on an as-need basis
• Ability to multitask with members and operationally with managers and support staff

Hard-wired internet connection is necessary as WIFI is not permitted