Certified Enrollment Coach REQ 14090

About the Role

The Certified Enrollment Coach is a full-time, on-site role based in the San Antonio, Texas Metropolitan Area. This role supports prospective and current students through the entire enrollment process, including application assistance, placement and advising referrals, financial aid and scholarship guidance, and registration support. The coach communicates regularly with students via in-person meetings, phone, email, and digital platforms to help them understand programs, admission requirements, and key deadlines. They collaborate with academic advising, financial aid, and student services teams to coordinate a smooth onboarding experience and resolve enrollment issues. Additionally, the coach maintains accurate records, uses student information systems and CRM tools, participates in outreach events, and contributes to the continuous improvement of enrollment processes.

Qualifications

• Demonstrated skills in student advising, enrollment coaching, or customer service, with the ability to guide individuals through complex processes.
• Strong communication, interpersonal, and active listening skills to engage diverse student populations and explain information clearly.
• Organizational and time management skills for handling multiple student cases, tracking deadlines, and maintaining detailed records.
• Proficiency with computers, student information systems, CRM tools, and common office software (e.g., email, spreadsheets, databases).
• Ability to collaborate effectively with cross-functional campus teams and work in a fast-paced, student-centered environment.
• Commitment to equity, inclusion, and supporting students from varied backgrounds, including first-generation and nontraditional learners.
• High school diploma or equivalent required; an associate or bachelor’s degree in education, counseling, social sciences, or a related field is preferred.
• Prior experience in higher education, admissions, financial aid, or academic advising is beneficial, as is familiarity with Alamo Colleges District programs and services.

Responsibilities

• Assist students with the entire enrollment process, including applications, financial aid, and registration.
• Communicate with students through various channels to provide guidance on programs, requirements, and deadlines.
• Collaborate with campus teams to ensure a smooth onboarding experience and resolve enrollment issues.
• Maintain accurate student records and utilize student information systems and CRM tools.
• Participate in outreach events and contribute to the improvement of enrollment processes.