Certified Diabetes Patient Educator (Virtual Remote) -West

Job Responsibilities

• Provide education about specific diabetes treatments and resources to help patients better begin and manage their diabetes and resources associated with their prescribed medication.
• Participate in one-on-one communications with enrolled patients by telephone, video platforms, email, and SMS, strictly following the guidelines of the program.
• Work independently in a fast-paced environment.
• Build relationships with customers and cross-functional partners.
• Use MS Office (Teams, Word, Excel, PowerPoint, SharePoint) competently.
• Show excellent documentation accuracy.
• Drive and enthusiasm for supporting patients.
• Show excellent listening and problem-solving skills.

Required Qualifications

• Bachelor's degree and/or BSN
• 3+ years as a Certified Diabetes Educator (CDE) or Certified Diabetes Care and Education Specialist (CDCES)
• Complete understanding and application of principles, practices, and standards in diabetes care directly with patients

Preferred Qualifications

• Registered Nurse, Registered Dietitian, Physician Assistant, Nurse Practitioner, Pharmacist, or other relevant certifications that are Healthcare related
• Contact Center Experience using a telephony platform
• Motivational Interviewing experience
• Bilingual (fluency in Spanish and English)