Certified Account Coordinator

Key Responsibilities

• Facilitate the order fulfillment process in a manner that promotes building and maintaining positive, effective relationships with external and internal customers and according to the AS9120 quality requirements.
• Respond to (receive and acknowledge) inquiries (RFPs) received through phone, email, B2B, customer portals and/or written correspondence from both external and internal customers.
• Generate and track quotes through fulfillment process.
• Regularly conduct contract review and PO receipt, including quality provisions and terms and conditions of sale.
• Work closely with contract review team to ensure proper documentation and paperwork flow-downs for all Certified Accounts.
• Engage AR team to monitor payments and adherence to agreed-to payment terms and ensure healthy business growth.
• Communicate with customers, Aerospace and other Team Members to serve as liaison between all parties involved in the order fulfillment process.
• Communicate all special requests, modifications to orders, backorders and shipping delays or cancelled orders to appropriate internal and external customers.
• Collaborate effectively with all Team Members to provide seamless service to external customers.
• Maintain accurate customer pricing in the ERP; confirm price support and update records; provide basic price quotes.
• Utilize industry knowledge to provide service options to customers; engage the Aerospace Team, Sales Reps and Technical Support when appropriate.

Expected Skills And Qualifications

• A minimum of 3-5 years related experience and/or training in quality environment or Aerospace (AS9100) related field.
• Familiar with standard concepts, practices and procedures related to customer service including experience with Aerospace grade, perishable materials.
• Strong knowledge of Aerospace and Defense customers’ requirements; devote time necessary to understand customers’ business; display a genuine interest in each customer’s specific business needs, including product stocking requirements/forecasts, document support (MSDS, C of A), etc.
• Proficient in MS Office software, including Word and Excel.
• Ability to learn internal database and software systems (i.e., SAP).
• Average Associate's degree in a business-related field.

Additional Preferred Skills And Qualifications

• Experience in a business-to-business account support and distribution role.

Pre-Employment Requirement

Employment offers are contingent upon successful completion of a drug screen and background check. This requirement is especially critical for safety-sensitive roles.

Benefits

Explore our comprehensive health, retirement, wellness, and professional growth programs in detail here.

Commitment To Diversity, Equity, And Inclusion

We commit to creating a workplace where everyone feels respected, valued, and included. We strive to foster an environment that supports diversity, equity, and inclusion for all employees.