Centralized Scheduling Coordinator

To be considered for this role, you must reside in Oregon and within a two-hour commute of Sacred Heart Medical Center at Riverbend, Springfield, OR.

About the Role

Supports the Centralized/Integrated Scheduling department by coordinating surgeries, procedures, exams, therapies, and evaluations for multiple hospital and outpatient departments, modalities, and facilities. Facilitates equipment, third-party schedules, prior authorization, physicians' schedules, and staffing assignments. Coordinates efficient operation of the department by completing support activities as assigned.

Responsibilities

• Serves as central point of communication for community referring physicians and offices, system patient services, and caregivers to secure resources necessary for patient care.
• Interfaces and/or works directly with nursing units, technologists, physicians, community offices, and other medical facilities to coordinate cases and appointments.
• Receives incoming phone calls related to all aspects of scheduling and coordination of patients and resources.
• Supports patients, caregivers, families, and authorized organizations in understanding the course of pre-procedure and exam testing.
• Assures all changes to the block and schedule are in accordance with policies and alerts appropriate leadership when out of compliance.
• Promotes adherence to leadership and board agreements in scheduling practices.
• Collects and evaluates patient demographic, insurance, clinical, and non-clinical information.
• Analyzes clinical information and/or patient medical history to determine conflicts regarding scheduling surgeries, procedures, and exams that would require consultation and resolution.
• Analyzes algorithm assigned to each department, modality, and facility to identify how to best coordinate services. Assists in the update of guidelines and policies.
• Coordinates and schedules third-party resources, equipment, caregivers, and providers while maximizing efficiencies and contributing to positive patient and caregiver experiences.
• Maintains template, block, and schedule for multiple hospitals and outpatient departments and resources.
• Identifies inaccuracies and missing data that would affect departments’ financial results; monitors cancellation and rescheduling of cases and appointments to manage schedules, equipment, and blocks; identifies potential resource conflicts and works with leadership to resolve.
• Ensures cases and appointments have prior authorization; may coordinate with PFS to inform patient of financial responsibility and prior authorization.
• Creates and runs reports by department and modality to audit performance. Audits and arranges cases and appointments to ensure maximum efficiency of physicians and caregivers.
• Obtains required paperwork and/or electronic form for chart completion; ensures orders, history and physical, and consents are compliant.
• Performs other duties as assigned.

Requirements

• Minimum of 2 years of scheduling and health records experience in a hospital or healthcare setting.
• Experience with Electronic Medical Records system.
• Experience in scheduling multiple healthcare departments and/or facilities (preferred).
• Experience with compliance and legal documentation of orders, history and physical, and consents (preferred).
• Clinical experience (preferred).

Qualifications

• Associate Degree required, or equivalent knowledge and skills obtained through a combination of education, training, and experience.
• Completion of basic anatomy/physiology class related to exams, especially surgical pre- and post-operative diagnosis and interventional procedures (preferred).

Skills

• Ability to work efficiently and responsibly in an environment with multiple demands, interruptions, and time frames, with minimal supervision (required).
• Excellent customer service and clear, concise telephone skills (required).
• Advanced problem-solving and critical-thinking skills that demonstrate positive outcomes (required).
• Knowledge of Outlook and other Microsoft Office (Word, Excel, Publisher, etc.) applications (required).
• Proficient keyboarding and computer skills (required).
• Knowledgeable of surgeries, procedures, and exams performed in a hospital or outpatient setting (preferred).
• Medical terminology knowledge (preferred).

Working Conditions

• Consistently operates computer and other office equipment.
• Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. Sedentary work.
• Predominantly operates in an office environment.
• Ability to communicate and exchange accurate information.
• The worker is required to have close visual acuity to perform activities such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.

Schedule

This position is on the phone Monday - Friday, 9:00 AM - 5:30 PM.

Pay

The salary range for this job opening is $22.16 – $34.61 per hour. The hiring rate is dependent upon several factors, including but not limited to education, training, work experience, terms of any applicable collective bargaining agreement, and seniority. This position is represented by a collective bargaining agreement.

Benefits

PeaceHealth offers a competitive and comprehensive total rewards package, including:

• Full medical, dental, and vision coverage.
• 403b retirement plan with employer base and matching contributions.
• Paid time off.
• Employer-paid life and disability insurance with additional buy-up coverage options.
• Tuition and continuing education reimbursement.
• Wellness benefits and expanded EAP and mental health program.