Centralized Scheduling Coordinator
Confluent Health · Campbell Hall, NY · 2 wk ago
On-siteAdministrative$16–$18/hrFull-time
About the role
Access Physical Therapy, a member of the Confluent Health family of physical therapy and occupational therapy companies, is seeking a full-time Central Scheduler. The role offers a fun, family‑like environment, support, career growth opportunities and unmatched resources to help patients get back to their everyday lives.
Responsibilities
- Pleasantly answer phones
- Schedule patients via online chat, phone, email, text and fax and interact with patients and referral sources on the phone
- Work with internal teams and Regional Office Coordinators to assist with customer service and scheduling efforts
- Learn and navigate through two EMR systems
- Schedule patients for all 34 locations in NJ and PA
- Accurately register patients according to company policy and procedures and ensure required forms are completed and signed
- Demonstrate excellent customer service and maintain HIPAA compliance
Qualifications
- High School Diploma required
- MS Office, basic office support skills (telephone, filing, data entry) and basic math skills
- Excellent telephone etiquette, pleasant personality and customer service skills
- Excellent multi‑tasker in a fast‑paced environment
- Preferred experience in medical reception (not required)
- Previous history with and working knowledge of insurance benefits, administrative duties, customer service and office experience a plus
- Bilingual in Spanish and English required
Benefits
- Employee‑centric work culture from the top down
- Medical, dental, vision, STD, LTD insurances
- Generous PTO
- 401(k) Employer Matching
- Free Life Insurance
- Family Building and Parental Benefits
- And more
Pay
$16‑$18 per hour
Schedule
Full‑time, Monday‑Friday