Centralized Scheduling Coordinator

Access Physical Therapy is a member of the Confluent Health family of physical therapy and occupational therapy companies. We provide a fun, family-like environment, support, career growth opportunities, and unmatched resources to do amazing work.

About the role

This full-time, remote opportunity is ideal for an individual with excellent organizational and multitasking abilities, a love for continuous learning, and a passion for helping others. We grow together, laugh, and do meaningful work that impacts lives.

Responsibilities

• Pleasantly answer phones, schedule patients via online chat, phone, email, text, and fax, and interact with patients and referral sources on the phone.
• Work with internal teams and Regional Office Coordinators to assist with customer service and scheduling efforts.
• Learn and navigate through 2 EMR systems.
• Schedule patients for all 34 of our locations in both NJ and PA.
• Accurately register patients according to company policy and procedures, ensuring required forms are completed and signed by patients.
• Demonstrate amazing customer service and maintain HIPAA compliance.

Requirements

• High School Diploma required.
• Proficiency in MS Office, basic office support skills (telephone, filing, data entry), and basic math skills.
• Excellent telephone etiquette, pleasant personality, and customer service skills.
• Ability to multitask in a fast-paced environment.
• Bilingual in Spanish and English required.

Qualifications

• Preferred experience in medical reception but not required.
• Previous history with and working knowledge of insurance benefits, administrative duties, customer service, and office experience is a plus.

Benefits

• Employee-centric work culture from the top down.
• Medical, dental, vision, STD, and LTD insurances.
• Generous PTO.
• 401(k) with employer matching.
• Free life insurance.
• Family building and parental benefits.

Pay

$16-$18/hour.

Schedule

Full-time, Monday through Friday.