Centralized Scheduler Specialist

About the role

The Centralized Scheduling Specialist provides administrative support regarding requests for time off, and coordinates the scheduling of providers (to include faculty, residents, mid-levels, etc.) within the EMR. The Specialist communicates with the Coordinator of Patient Access, Registration Specialists, and schedules/reschedules visits based on system changes. Due to frequent contact with providers and other professionals, the Specialist must consistently communicate scheduling changes in a timely manner. The role involves extended periods of sitting at a computer terminal and requires mobility to move throughout the department and off-site locations.

Responsibilities

• Responsible for the template build for any newly hired providers
• Responsible for template changes to existing providers
• Implements changes to providers' daily schedules based on written policy and requests from providers
• Responsible for all patient appointments affected by any provider schedule changes, including “bumping” patients from originally scheduled appointments
• Coordinates “bumped” patient appointments by calling patients to reschedule these appointments
• Enters and maintains up-to-date scheduling data for each provider in the database
• Ensures that all schedules are reviewed, obtained, verified when necessary, and managed according to departmental specifications
• Notifies appropriate personnel of any scheduling change due to patient cancellation in a timely fashion
• Attempts to optimize and increase efficiency of visits or procedures by recommending potential alternatives
• Ensures clinic schedules are up to date
• Communicates with all staff to ensure patients are notified appropriately of any changes to the schedules
• Monitors holidays, call-offs, for all medical staff and adjusts schedules when approved by appropriate leadership
• Maintains up-to-date scheduling protocols for the clinic and communicates any changes necessary to ensure proper scheduling for all providers in the clinic

Requirements

• High school diploma or equivalent
• Two (2) years of experience in a health care setting

Qualifications

• Bachelor’s degree in Business, Health Care Administration, or a related field
• Two years of experience in a health care setting in a high volume, academic environment

Schedule

Scheduled Weekly Hours: 40; Exempt/Non-Exempt: Non-Exempt