Centralized Scheduler

About the role

The Centralized Scheduler schedules appointments for diagnostic exams and procedures, including entering appropriate diagnostic testing orders and demographics. This role works directly with patients, physician offices, other hospital departments, and facilities to ensure patients are accurately scheduled for procedures in a timely manner.

Responsibilities

• Pre-registers patients in the registration system, accurately collecting patient demographics, insurance information, and required co-pays/deposits.
• Contacts patients and pre-registers them in the registration system following specific criteria, schedules patients from physician orders as outlined by department standards.
• Selects correct procedures and properly inputs information into the system using templates.
• Researches and communicates with other departments to ensure procedures are scheduled correctly when in question.
• Solves practical problems and uses department resources to determine scheduling solutions.
• Handles a large volume of incoming calls and a multiple-line phone system while demonstrating excellent customer service.
• Maintains communication flow between departments and directs patients and physicians to the correct department for procedures not scheduled in Centralized Scheduling.
• Prioritizes work based on urgency, reviews orders to ensure all details are addressed, and inputs proper documentation into the system.
• Supports the organization’s vision, mission, and values, as well as continuous improvement principles (VIP-Lean).
• Provides and maintains a safe environment for caregivers, patients, and guests while upholding professionalism and confidentiality.
• Complies with all applicable laws, regulations, policies, and procedures, supporting corporate integrity efforts.
• Delivers timely, efficient, and accurate customer service and patient care.
• Performs additional duties of similar complexity as required or assigned.

Requirements

• Intermediate experience using PC-based office productivity tools (e.g., Microsoft Office, Outlook, Excel).
• Previous customer service experience in a high-volume, fast-paced environment.
• Knowledge of medical terminology and procedures.

Qualifications

• Required: High school diploma or GED.
• Preferred: Associate’s degree or higher.

Experience

• Preferred: 1–2 years of scheduling experience in a call center environment.
• Preferred: Previous experience in a hospital or physician setting.