Centralized Scheduler - Hagerstown

Responsible for scheduling, canceling, rescheduling, and registering outpatient visits and procedures for multiple ambulatory clinics by collecting all necessary information for schedule and registration preparation.

Qualifications

High School diploma or equivalent. State criminal background check and Federal (if applicable), as required for regulated areas.

Responsibilities

• Checks in and checks out patients in accordance with Scheduling/Registration guidelines, with the ability to prioritize according to the patient’s needs.
• Obtain and verify patient guarantor information a minimum of once a year to ensure that the patient record is up-to-date. If a referral or authorization is needed, generate the referral at this time.
• Schedules and registers patients/customers based on scheduling guidelines and medical appropriateness within the appropriate clinic.
• Ensures upon check out that all follow-up appointments and testing are coordinated with the patient.
• Obtains and collects all necessary information from the patient/customer to schedule and register the patient for an appointment.
• Identifies and communicates need for scheduling modifications and development.
• Notifies appropriate personnel of any scheduling change due to patient cancellation in a timely fashion.
• Receives and responds to patient and staff needs and complaints appropriately within the realm of the “patient care” environment, involving department supervisors and patient representatives as needed.
• Consults with referring physician’s office to ensure written and/or electronic orders exist and obtains them as needed.
• Verifies upon receiving for completeness of the written orders and notes. Documents that outside orders are requested.
• Responsible for collecting all time-of-service payments and copayments for patients in the check-in or check-out process.
• Responsible for reconciling cash drawer and all contents at the end of the day. Reports any discrepancies within the cash drawer to the Supervisor or Manager.
• Responsible for collecting all signatures on waivers for managed care at the point of check-in.
• Completes Workques as needed in a timely fashion along with daily tasks according to the scheduling area worked in.
• Responds to all patient communication in a timely manner.

Physical Requirements

• Ability to sit for extended periods of time.

Working Environment

Standard office environment.

Skills

• Strong written and verbal communication skills.

Pay

$18.70 - $24.93 per hour. Position is eligible for shift differentials based on shift worked and eligible for overtime pay for hours over 40 per week.

Schedule

40 scheduled weekly hours. Non-exempt position.

Benefits

Benefit-eligible employees classified as at least 0.5 FTE are eligible for:

• Medical, Dental, and Vision coverage
• Disability Coverage
• Tuition Program
• Retirement
• Paid Time Off
• Wellness Program