Centralized Sales Team Agent - Central & West Coast

Location

Remote Central & West Coast US

Here’s what we do and why we do it

We work to simplify the cloud for IT professionals so they can focus on what really matters, making their customers’ lives better. Find out how we do that here: www.sherweb.com/about.

Here's how you will contribute to the success of the company

• Contribute to the sales team’s goal of ensuring people use the best tools to work efficiently by being the main point of contact for all incoming calls, various requests from our customers, which consists of both our direct and partner channels.
• Collaborate with sales advisors, direct customers, partners and other key stakeholders.
• Ensure the timely and successful delivery of Sherweb’s solutions according to our customers’ needs and objectives.
• Provide training on our products and platform, along with onboarding and sales support to both new and existing customers.
• Collect customer feedback and identify opportunities for Sherweb to continuously improve their products and services offerings.
• Provide pre- and post-sales support.
• Play a vital role in customer satisfaction by offering best-in-class, efficient and professional solutions.
• A strong focus on first contact resolution and problem solving in a timely manner.
• Handle and take ownership of internal requests and processes, on behalf of our customers.
• Proactively support sales initiatives through outbound campaigns, client follow-ups, and targeted outreach to help identify needs and growth opportunities.

Here's what you need to have and master to get the job

• 2 years of customer-facing experience
• Ability to juggle multiple tasks and priorities
• Strong written and verbal communication skills
• Strong time management and organizational skills
• Excellent knowledge of Microsoft products (Outlook, Teams, Excel)
• Experience in a similar, or sales focused role is preferred
• Ability to provide a quick turnaround for customer needs
• Passionate about the customer experience
• A natural, personable, and dedicated team player
• Experience in IT is preferred
• Clear English written and verbal communication skills

Benefits of Working At Sherweb

• A fast-paced work environment that adapts to you
• A friendly and diverse work culture with inclusion and equality at the heart of our actions
• State-of-the-art technology and tools
• A results-oriented culture where talent, action, and thinking outside the box are given due recognition
• An annual salary review based on performance
• A generous and caring colleagues of various professional and cultural backgrounds
• A flexible total compensation offer
• A base salary ranging between $ 37,030 and $ 52,900 USD yearly
• Vacation time that considers your previous experience
• Advanced paid hours to recharge your batteries (holidays and mobile days)
• A flexible benefits plan that adapts to your needs
• A flexible savings fund options
• A monthly home internet allowance
• Considerable growth opportunities
• A career path with opportunities to learn and grow
• Multiple initial and on-the-job training opportunities and tools to track your progress and help you scale up in your career
• A rich calendar of activities that allow us to gather virtually and face-to-face throughout the year

Reasons for the requirement of English

Sherweb has international customers and fluency in English is the only way to ensure proper service delivery to them. The main tasks related to this position require written and oral communication with an English-speaking clientele at all times.