Centralized Production Technician

About the role

Works remotely under the supervision of the Manager of Central Services and Implementation, following standard procedures to accomplish assigned tasks. Operates within multiple HealthDirect facilities as directed and collaborates directly with client services representatives to urgently resolve customer service-related issues. Professional communication via phone, email, and Teams is required.

Responsibilities

• Enter medication orders for various facilities, ensuring accuracy in all aspects.
• Ensure proper billing of all Third-Party claims.
• Assist fellow technicians with training and daily functions.
• Maintain accurate data entry of patient profiles and medications.
• Keep patient and facility information up-to-date and accurate.
• Bill and credit each facility appropriately and accurately each month.
• Assist in new home setup and implementation across the region.
• Orient and train new employees.
• Work with the billing department to oversee the completion of individual unbilled reports.
• Assign daily unbilled reports.
• Maintain top-tier data entry production as determined by the Manager.
• Manage outside services impacting HealthDirect customer service (e.g., INFINX, SDS).
• Complete all mandatory and regulatory training programs.
• Perform other duties as assigned.

Requirements

• High School Diploma or GED.
• Two years of service.
• AS Degree or higher in Business Administration or a related field (preferred).
• Two years’ experience as a pharmacy customer service technician.
• Previously demonstrated top 5% data entry performance metrics.
• Registered with the State of Vermont as a Pharmacy Technician (Vermont employees only).