Centralized Production Technician

About the role

Responsible for all aspects related to entering the medication orders for various facilities, ensuring that all third‑party claims are billed properly, and assisting fellow technicians with training and daily functions.

Responsibilities

• Accurate data entry of patient profiles and medications.
• Maintain accurate information for patients and facilities.
• Bill and credit each facility appropriately and accurately each month.
• Assist in new home setup and implementation across the region, with occasional travel to a HealthDirect Pharmacy.
• Orient and train new employees.
• Work with the billing department to oversee completion of individuals’ unbilled reports and assign daily unbilled reports.
• Maintain and demonstrate top‑tier data entry production as determined by the Manager.
• Help manage outside services that impact HealthDirect customer service (e.g., INFINX, SDS).
• Complete all mandatory and regulatory training programs.
• Perform other duties as assigned.