Centralized Production Technician

Scope of Responsibilities

• Works remotely under supervision of Manager of Central Services and Implementation.
• Follows standard procedures to accomplish assigned tasks.
• Work within multiple HealthDirect facilities as directed by Manager.
• Work directly with client services representatives to urgently resolve customer service-related issues.
• Has ability to communicate professionally via phone, email, and Teams.

Job Summary

• Responsible for all aspects related to entering the medication orders for various facilities.
• Ensures that all Third-Party claims are billed properly.
• Aid fellow technicians with training and daily functions.
• Responsible for accurate data entry of patient profiles and medications.
• Responsible for all aspects related to entering medication orders for various facilities.
• Maintain and demonstrate top tier data entry production as determined by Manager.
• Helps in managing outside services that have an impact on HealthDirect customer service (ex. INFINX, SDS).
• Completes all mandatory and regulatory training programs.
• Perform other duties as assigned.

Minimum Educational Requirements

• High School Diploma or GED.
• Two years of service.
• AS Degree or Higher in Business Administration or related field.
• Experience: Two years’ experience as a pharmacy customer service technician required.
• Previously demonstrated top 5% data entry performance metrics.