Centralized Permit Supervisor

Team Leadership & Development

• Supervise and provide daily direction to Permit Coordinators across multiple branches.
• Conduct stand-up meetings to review team priorities, performance, and blockers.
• Oversee recruitment, interviewing, onboarding, and retention efforts to build a strong, engaged team.
• Develop training guides, cross-training resources, and refresher training sessions to ensure consistency and quality.
• Mentor staff to prepare them for advancement and future leadership roles.

Permitting Operations

• Ensure timely and accurate submission of permit applications in compliance with jurisdictional and ICC code requirements.
• Track permit status across all branches and jurisdictions, ensuring accuracy in reporting.
• Resolve escalations, blockers, and conflicts with internal teams or external agencies.
• Maintain awareness of code updates and jurisdictional changes.
• Partner with internal departments (engineering, CAD, sales, service, branch leadership) to ensure projects move forward without permitting delays.

Process & Reporting

• Establish and enforce standardized permitting procedures across all branches.
• Develop, implement, and maintain Standard Operating Procedures (SOPs), Rules of Engagement (ROEs), and jurisdictional requirement sheets.
• Monitor and validate permitting metrics, list boxes, and data tracking tools to ensure accurate reporting.
• Prepare and present weekly, monthly, and annual reports to leadership, analyzing permitting trends and highlighting process improvements.

Collaboration & Communication

• Lead coordination meetings with engineering and CAD teams to address permitting gaps.
• Participate in leadership calls to share permitting updates and report blockers.
• Develop clear communication scripts and resources for interactions with customers, counties, and internal teams.
• Support rollout of new products, processes, and initiatives across all permitting functions.

Compliance & Administration

• Maintain accurate digital filing systems for permitting records, receipts, and compliance documents.
• Process centralized permitting payments and maintain financial documentation.
• Conduct branch visits to oversee team performance and ensure compliance with organizational standards.
• Lead annual performance and merit reviews, submitting bonus documentation as needed.

Qualifications

• 2+ years of permitting, operations, or project coordination experience.
• 2+ years supervisory or leadership experience preferred.
• Strong knowledge of permitting processes, ICC code, and jurisdictional requirements.
• Proven ability to manage and coach teams to achieve measurable results.
• Excellent organizational, analytical, and communication skills.
• Ability to problem-solve, adapt to change, and manage competing priorities.

Working Conditions

• The salary range for this role is $55,000- $70,000. Salary is based experience.
• The Centralized Permit Supervisor primarily works in an office or remote environment, using computers, phones, and permitting software to manage daily operations.
• The position requires regular communication with team members, internal departments, and external agencies across multiple states and jurisdictions.
• This role involves managing multiple priorities and deadlines in a fast-paced setting that demands attention to detail, organization, and effective time management.
• Standard business hours apply; however, periodic extended hours may be necessary during peak permitting cycles, system updates, or to resolve time-sensitive escalations.