Centralized Permit Supervisor

About the role

Groundworks is North America's leading foundation repair and water management specialist. The Permit Coordinator Supervisor oversees permitting operations across multiple branches and jurisdictions, ensuring timely, code-compliant submissions and approvals. This role leads a team of Permit Coordinators, providing daily guidance, coaching, and accountability to meet key performance indicators (KPIs). The Supervisor also manages recruiting, onboarding, and professional development while building standardized processes, training materials, and cross-training programs to support operational excellence. The position requires strong organizational and analytical skills to monitor permitting metrics, identify inefficiencies, and implement process improvements. Acting as a liaison between internal departments, regional leadership, and local jurisdictions, the Supervisor resolves permitting blockers, supports new product rollouts, and ensures seamless coordination across all permitting functions.

Duties And Responsibilities

• Team Leadership & Development: Supervise and provide daily direction to Permit Coordinators across multiple branches. Conduct stand-up meetings to review team priorities, performance, and blockers. Oversee recruitment, interviewing, onboarding, and retention efforts to build a strong, engaged team. Develop training guides, cross-training resources, and refresher training sessions to ensure consistency and quality. Mentor staff to prepare them for advancement and future leadership roles.
• Permitting Operations: Ensure timely and accurate submission of permit applications in compliance with jurisdictional and ICC code requirements. Track permit status across all branches and jurisdictions, ensuring accuracy in reporting. Resolve escalations, blockers, and conflicts with internal teams or external agencies. Maintain awareness of code updates and jurisdictional changes. Partner with internal departments (engineering, CAD, sales, service, branch leadership) to ensure projects move forward without permitting delays.
• Process & Reporting: Establish and enforce standardized permitting procedures across all branches. Develop, implement, and maintain Standard Operating Procedures (SOPs), Rules of Engagement (ROEs), and jurisdictional requirement sheets. Monitor and validate permitting metrics, list boxes, and data tracking tools to ensure accurate reporting. Prepare and present weekly, monthly, and annual reports to leadership, analyzing permitting trends and highlighting process improvements.
• Collaboration & Communication: Lead coordination meetings with engineering and CAD teams to address permitting gaps. Participate in leadership calls to share permitting updates and report blockers. Develop clear communication scripts and resources for interactions with customers, counties, and internal teams. Support rollout of new products, processes, and initiatives across all permitting functions.
• Compliance & Administration: Maintain accurate digital filing systems for permitting records, receipts, and compliance documents. Process centralized permitting payments and maintain financial documentation. Conduct branch visits to oversee team performance and ensure compliance with organizational standards. Lead annual performance and merit reviews, submitting bonus documentation as needed. It is an essential function of this job that the employee regularly and reliably reports to work on time each working day.

Qualifications

• 1-3 years of permitting, operations, or project coordination experience.
• Supervisory or leadership experience preferred.
• Strong knowledge of permitting processes, ICC code, and jurisdictional requirements.
• Proven ability to manage and coach teams to achieve measurable results.
• Excellent organizational, analytical, and communication skills.
• Ability to problem-solve, adapt to change, and manage competing priorities.

Working Conditions

This role sits in our Miami office. The Centralized Permit Supervisor primarily works in an office or remote environment, using computers, phones, and permitting software to manage daily operations. The position requires regular communication with team members, internal departments, and external agencies across multiple states and jurisdictions. This role involves managing multiple priorities and deadlines in a fast-paced setting that demands attention to detail, organization, and effective time management. Standard business hours apply; however, periodic extended hours may be necessary during peak permitting cycles, system updates, or to resolve time-sensitive escalations.

Pay

The pay range for this role is $50,000-$60,000.

Benefits

• Competitive Pay
• Employee Company Ownership Opportunities
• Industry Leading Training Programs
• Leadership Development and Career Growth Tracks
• Comprehensive and Affordable Benefits Package
• Top Workplace with Award Winning Culture