Centralized Patient Access Representative III - Imaging

About the role

The Centralized Patient Access Representative III (CPAR-III) is responsible for assisting new and existing patients with scheduling appointments, facilitating communication with patient care teams, and providing information and updates on a wide variety of topics related to their care. Creating an outstanding patient experience is a priority and achieved through professionalism, empathy, and enthusiasm during patient interactions.

Responsibilities

• Schedule appointments for multiple specialty medical practice locations; both outpatient and hospital based in a centralized team setting.
• Process patient orders/referrals received from providers.
• Follows all patient screening protocols and clears patients for safety prior to undergoing any exam or procedure, relaying all exam or procedure specific preparatory information to patients prior to their appointment to ensure optimal patient outcomes.

Requirements

• A high school diploma or GED.
• Three (3) years customer service experience required or six (6) months meeting call center metrics in as a CPAR-II.
• Possess proficient computer skills operating multiple systems in a Windows-based environment.
• Three (3) years office, clerical, or call center experience; in a medical setting preferred.
• Knowledge of medical terminology, referrals/orders and medical insurance preferred.
• Electronic Medical Record experience; EPIC preferred.
• Familiarity with data entry and complex scheduling preferred.

About Rockwood Clinic

MultiCare Rockwood Clinic is one of the region’s largest outpatient diagnostic and treatment centers, serving communities across eastern Washington, northern Idaho and western Montana. With more than 350 physicians and providers across 50 specialties and multiple primary and urgent care locations, Rockwood delivers more than 160,000 patient visits annually. This diverse and growing outpatient network offers a wide range of meaningful career opportunities.

About the Spokane Community

Spokane, in eastern Washington along the Spokane River and near the Selkirk Mountains, offers a vibrant city experience with endless access to outdoor adventure. Residents enjoy lakes, rivers, ski resorts, golf courses, wineries, and nearby national parks, combined with a thriving arts and culture scene. Spokane delivers the perfect balance of city living and Pacific Northwest recreation year-round.

Why MultiCare?

• Rooted in the local community
• Partnering with patients, families and neighbors across the Pacific Northwest for more than 140 years.
• Growth and education
• Competitive tuition assistance, award-winning residencies, fellowships and career development to invest in you.
• Well-being and support
• Generous PTO, Code Lavender and Employee Assistance Programs to help you maintain balance and feel cared in your work and life.
• Living our values
• Respect, integrity, kindness and collaboration guide how we care for patients, communities and each other.
• Belonging for all
• Resource Groups and outreach programs help ensure every team member feels safe, seen, heard and valued.
• Pacific Northwest lifestyle
• Work and live where natural beauty, adventure and strong community connections are part of everyday life.

Pay and Benefits

We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $19.51 - $28.08 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education.