Patient Access Representative I- Advanced Imaging Support Services

Responsibilities

• Assist in daily operations of the advanced imaging department
• Look ahead on imaging schedules for possible issues
• Take phone calls for the department
• Work with technologists and radiologists on scheduling procedures and exams
• Upload images to PACS for radiologist comparison and archiving
• Contact patients to remind them of their scheduled appointment and reschedule missed appointments
• Work with patients who show up late to find a solution
• Provide patient satisfaction by promptly and courteously responding to needs and requests
• Ensure insurance authorizations are completed and clear exams off the schedule if necessary
• Enter patient electronic medical records (EPIC)
• Assist with other areas as needed
• Communicate any delays to the front desk and providers with same-day appointments
• Work with requesting providers to find the best solution for add-on patients
• Communicate any issues to the appropriate modality and/or Radiology Supervisor
• Perform any other support duties as needed

Requirements

• High school diploma or equivalent (GED)
• 1 year of customer service experience
• Ability to interpret and apply financial procedures and regulations (preferred)
• Previous experience with hospital information systems or word processing (preferred)

Qualifications

• Energetic and enthusiastic personality

Skills

• Excellent communication skills
• Customer service orientation
• Attention to detail
• Knowledge of hospital information systems

Benefits

N/A

Pay

$18.00 - $25.00 per hour

Schedule

40 hours per week